Description:
Key Responsibilities:Handle all incoming reservation calls and emails with professionalism and courtesy Process individual and group reservations efficiently using the hotels booking system Ensure accurate entry of guest details, preferences, and special requests Provide guests with information on room types, rates, packages, and hotel services Maximize occupancy and revenue through effective upselling and booking management Collaborate with front office and sales teams to ensure guest satisfaction Maintain confidentiality of guest information and reservation details Requirements:
5 years proven experience in a central reservations setting Excellent communication and interpersonal skills Proficiency in hotel reservation systems Strong attention to detail and organizational skills Ability to work in a fast-paced environment and handle multiple tasks Fluent in English; additional languages are a plus High school diploma or equivalent; hospitality-related degree or certification preferred
29 May 2025;
from:
gumtree.co.za