Product & Project Delivery Owner

Description:

At Masthead, our passion is keeping businesses in business. As a national supplier of risk management services to independent financial advisors and other licensed financial service providers (FSPs), we know this can only be achieved through the calibre of people we employ – people who are client focused, set themselves high standards of delivery and have a willingness to go the extra mile.

POSITION SUMMARY

We are looking for a dynamic, self-motivated professional to take ownership of our end-to-end product and project lifecycle. This role is ideal for someone who can wear multiple hats combining strategic product vision, project delivery discipline, and analytical problem-solving.

You will play a central role in understanding business needs, defining solutions, planning delivery, and ensuring that the product adds real value to the organisation and its users.

DUTIES AND RESPONSIBILITIES

Agile Project Management

• Lead the end-to-end product development process, from ideation through launch and iteration.
• Conduct user research, analyse data, and gather customer feedback to identify product opportunities and improvements.
• Define clear product requirements, user stories, and acceptance criteria for new features and improvements.
• Assist where required with software testing.
• Prioritise product initiatives based on customer needs, business goals, and technical constraints.
• Monitor product performance post-launch, identify opportunities for optimisation, and implement data-driven improvements.
• Lead and facilitate key Agile ceremonies such as daily stand-ups, sprint planning, sprint reviews, and retrospectives.
• Create detailed project plans including timelines, milestones - Proactively manage risks, resolve issues, and remove roadblocks - escalate where necessary to keep delivery on track.

Communication & Stakeholder Management

• Work with senior leaders to define and execute the product roadmap.
• Collaborate and act as liaison between cross-functional teams (development, marketing, learning centre and operations) to ensure product requirements are met and delivered on time.
• Act as a key stakeholder and advocate for customers, ensuring their needs and pain points are addressed in the product development process.
• Act as the primary point of contact for stakeholders and ensure their needs are understood and considered during product development.
• Provide regular product updates to both internal and external stakeholders.
• Governance & Quality Assurance
• Ensure adherence to internal governance and delivery frameworks.
• Translate complex concepts into clear documentation and communication.

Solution Design & Data Analysis

• Analyse data, workflows, and system behaviours to support solution design.
• Contribute to product strategy discussions and help set long-term product vision.

Requirements:

• Lead the end-to-end product development process, from ideation through launch and iteration.
• Conduct user research, analyse data, and gather customer feedback to identify product opportunities and improvements.
• Define clear product requirements, user stories, and acceptance criteria for new features and improvements.
• Assist where required with software testing.
• Prioritise product initiatives based on customer needs, business goals, and technical constraints.
• Monitor product performance post-launch, identify opportunities for optimisation, and implement data-driven improvements.
• Lead and facilitate key Agile ceremonies such as daily stand-ups, sprint planning, sprint reviews, and retrospectives.
• Create detailed project plans including timelines, milestones - Proactively manage risks, resolve issues, and remove roadblocks - escalate where necessary to keep delivery on track.

• Work with senior leaders to define and execute the product roadmap.
• Collaborate and act as liaison between cross-functional teams (development, marketing, learning centre and operations) to ensure product requirements are met and delivered on time.
• Act as a key stakeholder and advocate for customers, ensuring their needs and pain points are addressed in the product development process.
• Act as the primary point of contact for stakeholders and ensure their needs are understood and considered during product development.
• Provide regular product updates to both internal and external stakeholders.
• Governance & Quality Assurance
• Ensure adherence to internal governance and delivery frameworks.
• Translate complex concepts into clear documentation and communication.

• Analyse data, workflows, and system behaviours to support solution design.
• Contribute to product strategy discussions and help set long-term product vision.

• Bachelor’s degree in Business, Information Technology, Computer Science, or related field.
• Relevant certifications a plus (e.g., PMP, Agile/Scrum, CBAP, Product Management certifications).
• 3+ years of experience in product management, with a proven track record of delivering products roadmaps.

• Strong understanding of product management methodologies, including agile and lean approaches.
• Ability to balance strategic thinking with tactical execution.
• Excellent communication skills, with the ability to collaborate effectively with internal teams and external stakeholders.
• Analytical mindset with the ability to use data to inform decisions and optimise product performance.
• Familiarity with product design and development processes, from concept to launch.
• Strong problem-solving skills, attention to detail, and a passion for delivering great user experiences.
• Experience working with cross-functional teams and managing multiple projects simultaneously.
• Ability to translate complex concepts into clear documentation and communication.
• Proactive, organised, and results-driven.
• Comfortable working independently in a fast-paced environment.

MINIMUM REQUIREMENTS – QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Business, Information Technology, Computer Science, or related field.
• Relevant certifications a plus (e.g., PMP, Agile/Scrum, CBAP, Product Management certifications).
• 3+ years of experience in product management, with a proven track record of delivering products roadmaps.

COMPETENCIES AND SKILLS

• Strong understanding of product management methodologies, including agile and lean approaches.
• Ability to balance strategic thinking with tactical execution.
• Excellent communication skills, with the ability to collaborate effectively with internal teams and external stakeholders.
• Analytical mindset with the ability to use data to inform decisions and optimise product performance.
• Familiarity with product design and development processes, from concept to launch.
• Strong problem-solving skills, attention to detail, and a passion for delivering great user experiences.
• Experience working with cross-functional teams and managing multiple projects simultaneously.
• Ability to translate complex concepts into clear documentation and communication.
• Proactive, organised, and results-driven.
• Comfortable working independently in a fast-paced environment.

Masthead is running an internal and external recruitment process simultaneously for this role. Masthead is committed to transformation. Meeting our employment equity goals will be taken into account in our recruitment decisions.

Should you receive no correspondence within two weeks of the closing date of this job advert, please consider your application unsuccessful.