Description:
· 10 calls a day to existing clients to sell and cross sell
· Solve customer complaints within 24hrs
· Achieve agreed upon sales targets.
· Coordinate sales effort with team members and other departments
· Supply management with reports on customer complaints/compliments, stock on hand, query reports, call report, visit files etc.
· Processing sales orders, picking orders, invoicing orders
· Creating PPO’s and PO.
· Ensuring buy-in items are correctly branded as per signed off artwork when required
· Answering the phone in a polite and correct manor and relaying messages correctly
· Sending monthly mailer information on time, with the correct information.
· Full responsibility when your buddy is sick or on leave – proper handover must be done with password and everything to do with your brand/s.
· Well presented at all times.
· Live the company Values.
· Training/upskilling of new employees and current staff when a new item/range becomes available.
· Adhere to the company code of conduct and rules.
· Housekeeping – your work station to be neat and tidy at all times.
· Responsibilities and duties are not limited to the above.
Requirements:
· Matric
· Diploma/Degree
· Microsoft Suite -Microsoft Word; Microsoft Excel; Microsoft PowerPoint; Microsoft Outlook
· SYNC - The Complete ERP & PLM software solution for the Apparel Industry
· Strong written and verbal communication in English
· Customer service
· Organization skills and a positive attitude.
· Team Player
· Teams Meetings, Zoom, Skype
· Excellent administration, organisational and time management skills
· Online ordering portal management