Reservationist

Description:

Our client is seeking a professional and customer-focused Reservationist to join their luxury 5-star hotel team. The ideal candidate will be the first point of contact for guests making reservations, delivering exceptional service and ensuring a seamless booking experience. You will manage room availability, handle inquiries, and maintain accurate records to support front desk and sales operations. Key Responsibilities:

• Handle all incoming reservation calls and emails with professionalism and courtesy
• Process individual and group reservations efficiently using the hotel’s booking system
• Ensure accurate entry of guest details, preferences, and special requests
• Provide guests with information on room types, rates, packages, and hotel services
• Maximize occupancy and revenue through effective upselling and booking management
• Collaborate with front office and sales teams to ensure guest satisfaction
• Maintain confidentiality of guest information and reservation details

Requirements:

• 5 years proven experience in a central reservations setting
• Excellent communication and interpersonal skills
• Proficiency in hotel reservation systems
• Strong attention to detail and organizational skills
• Ability to work in a fast-paced environment and handle multiple tasks
• Fluent in English; additional languages are a plus
• High school diploma or equivalent; hospitality-related degree or certification preferred

Requirements:

• Handle all incoming reservation calls and emails with professionalism and courtesy
• Process individual and group reservations efficiently using the hotel’s booking system
• Ensure accurate entry of guest details, preferences, and special requests
• Provide guests with information on room types, rates, packages, and hotel services
• Maximize occupancy and revenue through effective upselling and booking management
• Collaborate with front office and sales teams to ensure guest satisfaction
• Maintain confidentiality of guest information and reservation details

• 5 years proven experience in a central reservations setting
• Excellent communication and interpersonal skills
• Proficiency in hotel reservation systems
• Strong attention to detail and organizational skills
• Ability to work in a fast-paced environment and handle multiple tasks
• Fluent in English; additional languages are a plus
• High school diploma or equivalent; hospitality-related degree or certification preferred