Description:
Introduction
One of our Automotive client is looking for a Regional Aftersales Zone Manager to be responsible for the Company to Dealer business relationship for a defined geographical District. You will be the primary interface between auto OEM and the Dealerships in that District as aftermarket operations manager and is expected to manage the relationship end-to-end in a spirit of partnership and performance management. You will be required to support, consult, coach and drive improvement of business processes and performance for the Dealers parts & service departments, with the purpose of meeting sales distribution business and customer satisfaction objectives and driving growth opportunities.
Duties & Responsibilities
Conduct regular DP, Service, Parts Manager meetings to drive key initiatives, track process gaps to closure, as well as continuous improvements overall. Support Dealers with regards to profitability and business development to grow operations for aftersales. Effectively communicate, drive implementation of, monitor performance, meet and raise the bar on all objectives, incentives, terms and programmes at dealerships Analyze financial information to support Dealers to maximize on business opportunities and revenue generation. Delivery monthly parts revenue (sell-out) targets across network of OEM dealerships Grow Retail and Wholesale business through targeted initiatives and campaigns Scaling of various Customer Convenience initiatives for long and short term business growth Achieve retention objective through delivering retention growth in various vehicle age categories identified as business priorities Meet or exceed the various customer satisfaction targets, including but not limited to Net Promotor Score, Customer Experience Index, Fixed Right First Time and Vehicle Off Road Develop, implement, monitor and raise the bar on any non-performing Dealers through implementation of corrective action plans Grow vehicle personalization or accessories business Improve Dealer Satisfaction in support of DSI measurement performance Support onboarding of any new Dealer onto new systems, integration and associated processes through collaboration with various stakeholders on implementation is issue resolution. Guard the Brand image in accordance with Company policy requirements input as per Market Rep plan. Facility (advise, counsel in conjunction with Dealer Development Manager who takes the lead to follow up on Dealer plans) Dealership parts and service staff levels (review/advice and counsel) Ensure compliance and adherence to all aftersales systems, policies and procedures. Work closely with PS&L, SEO and Regional Skills Teams to ensure alignment of strategies and sharing of best practice Participate in or lea
28 May 2025;
from:
gumtree.co.za