Description:
Smart office Connexion is currently looking for a Field Technician who will be required to perform repairs, maintenance and installation of peripheral equipment (copiers MFP - Printers: colour and mono) for clients based in Brits, North West area.
Duties / Tasks:
• Servicing client devices onsite
• Be able to perform logical troubleshooting on a wide range of client devices
• Perform IT related troubleshooting
• Perform software support including firmware, installation of devices
• Perform hardware related troubleshooting on Copies and Printers
• Perform PM services to reduce client failure
• Ensure that calls get done within SLA once received.
• Perform Quality work including firmware updates on devices
• Ensure that preventative maintenance done as per schedule
• Manage Boot stock of toners and spares including submitting job sheets
• Ensure accuracy of boot stock
• Accurately operating of the mobile app (tech connect)
Knowledge, Skills & Abilities:
• Matric Certificate (Essential)
• One-year experience in the office automation industry
• Driver’s License (Essential)
• Previous field service experience is an advantage
• High Volume device experience is an advantage
• Networking and understanding software is an advantage
• Good communication skills both with clients and with management
• Time management - ability to work independently
• Must reside in surrounding areas
Please note this is a junior position so please bear this in mind when applying.
An updated CV can be sent to recruitment @sox.co.za with the job reference: Brits/2705
POPI DISCLOSURE
The company commits to comply with Popi regulations when receiving all applications. This means that all information of applicants will be treated in a confidential manner and intended solely for shortlisting and selection processes. Please note that those CV’s not shortlisted will be discarded. Candidates are encouraged to only provide position specific information as per the job profile.
SOX is an equal opportunity employer. All positions are advertised in accordance with the company’s Employment Equity Policy.