Description:
Our organization, a multi-award-winning financial services provider established in 2010, is seeking a dynamic and results-driven General Manager to lead our Insurance Sales Operations . With a proud track record of innovation and performance in the financial services industry, we’re looking for a dynamic leader who can continue to drive excellence, optimize operations, and inspire a high-performing team.
As a key member of our leadership team, you will bring a deep understanding of sales processes , CRM systems, and performance analytics. Adaptability, resilience, and a proactive mindset are critical, especially in our fast-paced, high-performance environment.
This is an exciting opportunity to join a forward-thinking organization where your leadership will directly influence growth, performance, and market impact.
Key Responsibilities Include:
- Oversee performance of sales campaigns to ensure achievement of targets
- Management of relationships with key stakeholders and partners.
- Ensure delivery on contractual obligations
- Keep abreast of data usage and associated costs and conversions
- Ensure regulatory and compliance related matters are adequately understood and met
- Manage the budget and associated targets for each campaign ensuring revenue and sales targets are achieved
- Report performance to Exco and Board as required highlighting issues, concerns, and action plan to improve performance
- Undertake line management of sales managers including day to day support and development, performance appraisal, disciplinary matters, resource planning etc
- Ensure that adequate training and coaching is provided to support new employees, new product launches and continuous improvement within the campaign
- Mentoring and skill transfer with junior managers within the campaign
- Ensure targets are set and achieved on an individual and team level
- Forge positive relationships with other departments such as HR, IT, finance, L&D and QA to support performance within the campaigns
- Communicate clearly with such departments to ensure adequate and appropriate support is provided to teams and managers
- Liaise with stakeholders such as product or system providers to ensure up to date knowledge and early identification of potential issues
- Lead on script development ensuring the need for sales volume does not compromise on quality and compliance
- Ensure that key legislative and regulatory requirements are adhered to within sales management
- Establish appropriate controls to ensure compliance with above and to minimise exposure to risk
- Lead on preparation of relevant information for internal or external audits, verifications, and inspections
- Act as operational Responsible Manager (linked to AFSL etc) for the sales floor as required
- Keep up to date on competitors in the market to ensure selling opportunities are maintained
- Understand changes in customer profile / demographic and potential impact on sales process or payment profiles
- Understand staff movement and attrition and put in place initiatives to prevent destabilisation of campaigns
- Identify and work towards potential funding opportunities through for example DTI
- Represent the sales business unit at Executive level, and at Board level as required
- Identify potential strategic opportunities and partnerships
- Develop proposals for discussion at board
- Manage budgetary contribution for business unit
Minimum Requirements
-
Matric (Grade 12) is essential; Degree or Diploma is an added advantage.
-
RE, FAIS, and KI qualifications are highly desirable.
-
Minimum of 5 years’ sales management experience in a senior leadership role (e.g., Campaign Director, Call Centre Manager, Senior Ops Manager, Head of Sales).
-
Proven experience managing high-volume insurance call centers.
-
Strong references and a track record of exceeding targets.
-
Exposure to healthcare insurance products will be an advantage.
Join Talksure and play a pivotal role in shaping the future of our sales operations. This is more than just a job—it’s a leadership opportunity at one of South Africa’s most innovative financial services providers.
Requirements:
- Oversee performance of sales campaigns to ensure achievement of targets
- Management of relationships with key stakeholders and partners.
- Ensure delivery on contractual obligations
- Keep abreast of data usage and associated costs and conversions
- Ensure regulatory and compliance related matters are adequately understood and met
- Manage the budget and associated targets for each campaign ensuring revenue and sales targets are achieved
- Report performance to Exco and Board as required highlighting issues, concerns, and action plan to improve performance
- Undertake line management of sales managers including day to day support and development, performance appraisal, disciplinary matters, resource planning etc
- Ensure that adequate training and coaching is provided to support new employees, new product launches and continuous improvement within the campaign
- Mentoring and skill transfer with junior managers within the campaign
- Ensure targets are set and achieved on an individual and team level
- Forge positive relationships with other departments such as HR, IT, finance, L&D and QA to support performance within the campaigns
- Communicate clearly with such departments to ensure adequate and appropriate support is provided to teams and managers
- Liaise with stakeholders such as product or system providers to ensure up to date knowledge and early identification of potential issues
- Lead on script development ensuring the need for sales volume does not compromise on quality and compliance
- Ensure that key legislative and regulatory requirements are adhered to within sales management
- Establish appropriate controls to ensure compliance with above and to minimise exposure to risk
- Lead on preparation of relevant information for internal or external audits, verifications, and inspections
- Act as operational Responsible Manager (linked to AFSL etc) for the sales floor as required
- Keep up to date on competitors in the market to ensure selling opportunities are maintained
- Understand changes in customer profile / demographic and potential impact on sales process or payment profiles
- Understand staff movement and attrition and put in place initiatives to prevent destabilisation of campaigns
- Identify and work towards potential funding opportunities through for example DTI
- Represent the sales business unit at Executive level, and at Board level as required
- Identify potential strategic opportunities and partnerships
- Develop proposals for discussion at board
- Manage budgetary contribution for business unit
-
Matric (Grade 12) is essential; Degree or Diploma is an added advantage.
-
RE, FAIS, and KI qualifications are highly desirable.
-
Minimum of 5 years’ sales management experience in a senior leadership role (e.g., Campaign Director, Call Centre Manager, Senior Ops Manager, Head of Sales).
-
Proven experience managing high-volume insurance call centers.
-
Strong references and a track record of exceeding targets.
-
Exposure to healthcare insurance products will be an advantage.