Description:
Job Title: Administration Manager
Location: La Lucia
Overview:
A leading financial services firm is looking to appoint an experienced Administration Manager to lead and oversee its administration function. This person will be responsible for managing a diverse team, including Reception, New Business, and Client Review teams, and will ensure the smooth, efficient operation of all administrative processes. The ideal candidate will bring strong leadership capabilities, deep knowledge of financial services operations, and a proactive approach to process improvement.
Key Responsibilities:
Lead and support the Administration Team, ensuring high performance across all admin functions.
Oversee and manage day-to-day administrative operations within the business.
Evaluate and improve current admin processes and workflows for efficiency.
Coordinate workflows between key departments (e.g., Paraplanning and New Business).
Manage workload distribution within the team to ensure deadlines are met.
Provide ongoing training, development, and performance support to team members.
Coach and mentor team members to build a high-performing, engaged team.
Handle and resolve internal staff queries and client-related administrative issues.
Conduct weekly reporting meetings with senior management.
Authorise leave and manage hybrid work arrangements for team members.
Ensure the team is well-informed and compliant with company policies and procedures.
Maintain up-to-date