Description:
Job Description:
The Community Engagement Agent will be the frontline representative, engaging daily with customers through social media, live chat, and review platforms to ensure a positive brand experience.
Key Responsibilities:
Respond to customer inquiries, reviews, and feedback promptly. Record interactions and escalate complex queries. Identify customer sentiment trends and report findings. Assist in growing our online community presence.Qualifications:
High school diploma or equivalent; tertiary education is an advantage. Experience in customer service, social media management, or call centres. Strong communication skills. Attention to detail and positive attitude.
20 May 2025;
from:
gumtree.co.za