Description:
ð?? Key Responsibilities:
- Lead and manage a team of call centre agents specialising in debt recovery.
- Drive performance through monitoring, coaching, and campaign management.
- Ensure adherence to call strategies and collections regulations.
- Analyse high-volume data to improve collection rates and team effectiveness.
- Maintain quality assurance and legal compliance across all recovery procedures.
â?? Minimum Requirements:
- Matric (Grade 12)
- Relevant certificates will be beneficial
- Advanced Excel skills are essential
- Minimum 3 5 years experience in a similar leadership role within a banking collections call centre.
- Proficiency in dialer systems and debt collection tools (e.g., Excalibur).
- Excellent communication, coaching, and performance analysis skills.
ð?§ Competency Assessments:Shortlisted candidates will complete the following assessments:
Collections Written Test Time Management Problem Solving Debt Collection Role-Play Emotional Intelligence Assessment Intermediate Excel Test
20 May 2025;
from:
gumtree.co.za