Description:
- Reservations & Accommodation Management:
- Oversee all accommodation reservations especially, group/functions/weddings, for Wine Estate, ensuring
efficient booking processes and maximum occupancy. - Manage all OTA booking platforms including Booking.com, Semper, and other OTA (Online Travel Agency) systems.
- Monitor and adjust pricing strategies to optimize revenue and occupancy rates in accommodation with General Manager.
- Ensure accurate record-keeping of guest information, bookings, cancellations, and special requests.
- Handle group bookings, special events, and VIP reservations with precision and attention to detail.
- Conduct regular audits on reservations and system updates to maintain data integrity.
- Oversee all accommodation reservations especially, group/functions/weddings, for Wine Estate, ensuring
- Front of House & Guest Relations:
- Serve as the main point of contact for all accommodation guests before, during, and after their stay.
- Greet and assist guests with check-in/check-out procedures, ensuring a seamless experience.
- Lead by example.
- Address guest queries, complaints, and special requests in a professional and proactive manner.
- Work closely with the Housekeeping Manager and F&B teams to ensure guest rooms are prepared according to standards.
- Maintain a high level of guest satisfaction, handling issues efficiently to enhance the guest experience.
- Do ratings on booking.com, Trip adviser and google.
- Leadership & Team Management:
- Lead, train, and motivate the reservations and FOH Accommodation team, fostering a culture of excellence and professionalism.
- Conduct performance reviews, training sessions, and staff development programs.
- Ensure that all team members adhere to company policies, SOPs, and guest service standards.
- Manage staff schedules to ensure adequate coverage while maintaining labour efficiency.
- Systems & Reporting:
- Utilise Booking.com, Semper, and other reservation platforms to monitor trends, analyse booking data, generate reports, update information and do weekly checking.
- Ratings on bookings.com, google, trip advisor and all other communication platforms will be checked daily to measure performance and general feedback of guest satisfaction.
- Prepare weekly and monthly reservation reports, highlighting occupancy rates, revenue performance, and trends.
- Work closely with the marketing team to optimize online presence and visibility on booking platforms.
- Identify and implement process improvements to enhance efficiency and service delivery.
- Administrative & Financial Duties:
- Weekly recon on OTA ensuring monthly / weekly payments and deadlines are adhered to.
- Ensure all reservations are correctly invoiced, billed, and reconciled.
- Work closely with the finance team to manage deposits and payments when approved by the GM.
- Assist in budgeting and forecasting related to the accommodation sector.
Requirements:
- Reservations & Accommodation Management:
- Oversee all accommodation reservations especially, group/functions/weddings, for Wine Estate, ensuring
efficient booking processes and maximum occupancy. - Manage all OTA booking platforms including Booking.com, Semper, and other OTA (Online Travel Agency) systems.
- Monitor and adjust pricing strategies to optimize revenue and occupancy rates in accommodation with General Manager.
- Ensure accurate record-keeping of guest information, bookings, cancellations, and special requests.
- Handle group bookings, special events, and VIP reservations with precision and attention to detail.
- Conduct regular audits on reservations and system updates to maintain data integrity.
- Oversee all accommodation reservations especially, group/functions/weddings, for Wine Estate, ensuring
- Front of House & Guest Relations:
- Serve as the main point of contact for all accommodation guests before, during, and after their stay.
- Greet and assist guests with check-in/check-out procedures, ensuring a seamless experience.
- Lead by example.
- Address guest queries, complaints, and special requests in a professional and proactive manner.
- Work closely with the Housekeeping Manager and F&B teams to ensure guest rooms are prepared according to standards.
- Maintain a high level of guest satisfaction, handling issues efficiently to enhance the guest experience.
- Do ratings on booking.com, Trip adviser and google.
- Leadership & Team Management:
- Lead, train, and motivate the reservations and FOH Accommodation team, fostering a culture of excellence and professionalism.
- Conduct performance reviews, training sessions, and staff development programs.
- Ensure that all team members adhere to company policies, SOPs, and guest service standards.
- Manage staff schedules to ensure adequate coverage while maintaining labour efficiency.
- Systems & Reporting:
- Utilise Booking.com, Semper, and other reservation platforms to monitor trends, analyse booking data, generate reports, update information and do weekly checking.
- Ratings on bookings.com, google, trip advisor and all other communication platforms will be checked daily to measure performance and general feedback of guest satisfaction.
- Prepare weekly and monthly reservation reports, highlighting occupancy rates, revenue performance, and trends.
- Work closely with the marketing team to optimize online presence and visibility on booking platforms.
- Identify and implement process improvements to enhance efficiency and service delivery.
- Administrative & Financial Duties:
- Weekly recon on OTA ensuring monthly / weekly payments and deadlines are adhered to.
- Ensure all reservations are correctly invoiced, billed, and reconciled.
- Work closely with the finance team to manage deposits and payments when approved by the GM.
- Assist in budgeting and forecasting related to the accommodation sector.
- Oversee all accommodation reservations especially, group/functions/weddings, for Wine Estate, ensuring
efficient booking processes and maximum occupancy. - Manage all OTA booking platforms including Booking.com, Semper, and other OTA (Online Travel Agency) systems.
- Monitor and adjust pricing strategies to optimize revenue and occupancy rates in accommodation with General Manager.
- Ensure accurate record-keeping of guest information, bookings, cancellations, and special requests.
- Handle group bookings, special events, and VIP reservations with precision and attention to detail.
- Conduct regular audits on reservations and system updates to maintain data integrity.
- Serve as the main point of contact for all accommodation guests before, during, and after their stay.
- Greet and assist guests with check-in/check-out procedures, ensuring a seamless experience.
- Lead by example.
- Address guest queries, complaints, and special requests in a professional and proactive manner.
- Work closely with the Housekeeping Manager and F&B teams to ensure guest rooms are prepared according to standards.
- Maintain a high level of guest satisfaction, handling issues efficiently to enhance the guest experience.
- Do ratings on booking.com, Trip adviser and google.
- Lead, train, and motivate the reservations and FOH Accommodation team, fostering a culture of excellence and professionalism.
- Conduct performance reviews, training sessions, and staff development programs.
- Ensure that all team members adhere to company policies, SOPs, and guest service standards.
- Manage staff schedules to ensure adequate coverage while maintaining labour efficiency.
- Utilise Booking.com, Semper, and other reservation platforms to monitor trends, analyse booking data, generate reports, update information and do weekly checking.
- Ratings on bookings.com, google, trip advisor and all other communication platforms will be checked daily to measure performance and general feedback of guest satisfaction.
- Prepare weekly and monthly reservation reports, highlighting occupancy rates, revenue performance, and trends.
- Work closely with the marketing team to optimize online presence and visibility on booking platforms.
- Identify and implement process improvements to enhance efficiency and service delivery.
- Weekly recon on OTA ensuring monthly / weekly payments and deadlines are adhered to.
- Ensure all reservations are correctly invoiced, billed, and reconciled.
- Work closely with the finance team to manage deposits and payments when approved by the GM.
- Assist in budgeting and forecasting related to the accommodation sector.
- Minimum of 3 - 5 years’ experience in reservation management within the hospitality industry.
- Proficiency in Booking.com, Semper, and other online reservation systems.
- Experience in Front of House accommodation bookings and guest service management.
- Strong leadership and team management skills.
- Excellent communication and problem-solving abilities.
- Highly organised, detail-oriented, and able to handle high-pressure situations.
- Strong understanding of revenue management and pricing strategies.
- Hands-on, proactive, and guest-focused approach to service.
- Own reliable transport is essential.
- Hospitality hours, 3 weekends on, 1 weekend off and public holidays as required by the business.
- Minimum of 3 - 5 years’ experience in reservation management within the hospitality industry.
- Proficiency in Booking.com, Semper, and other online reservation systems.
- Experience in Front of House accommodation bookings and guest service management.
- Strong leadership and team management skills.
- Excellent communication and problem-solving abilities.
- Highly organised, detail-oriented, and able to handle high-pressure situations.
- Strong understanding of revenue management and pricing strategies.
- Hands-on, proactive, and guest-focused approach to service.
- Own reliable transport is essential.
- Hospitality hours, 3 weekends on, 1 weekend off and public holidays as required by the business.
19 May 2025;
from:
careers24.com