Description:
A prestigious luxury hotel located in the heart of Cape Town's CBD is seeking a highly experienced and detail-oriented Senior Reservationist to join its dynamic team.
Duties & responsibilities
· Handle incoming reservation calls and emails, ensuring accurate booking information is captured.
· Provide clients with information regarding availability, rates, and room types (or other relevant products/services).
· Process and confirm reservations, including special requests and requirements.
Coordinating with other departments, such as housekeeping and front desk, to ensure smooth guest experiences
· Resolve customer inquiries, concerns, and changes to bookings in a timely and professional manner.
· Maintain and update reservation records in the system.
Collaborate with other departments (e.g., Front Desk, Sales, etc.) to ensure a seamless guest experience.
· Assist with cancellations, no-shows, and rebooking’s as necessary.
· Liaise with clients, sales team and operational departments
· Provide outstanding customer service and ensure customer satisfaction.
· Allocation of payments and banking daily
· Prepare daily reports.
Requirements:
· Grade 12 is a MUST with a formal hospitality qualification and minimum 3 years’ experience in the same position within a 4 / 5* hotel environment
· Proficiency in Microsoft Office and Opera essential
· Well-groomed and professional disposition
· Being fluent in English is essential
· Excellent email and telephone etiquette
· Critical thinking skills, strong and effective communication skills, both verbal and written with excellent Interpersonal skills.
· Ability to work efficiently in a fast-paced environment.
· Friendly, approachable, and professional with a positive, friendly attitude and strong desire to provide excellent service.
· Ability to manage conflict and challenging situations with respect and confidence
· Ability to work flexible hours, including weekends and public holidays as per operational requirements
· A positive attitude with a passion to provide exceptional customer service.
· Strong attention to detail and efficiency pertaining to area of responsibility.
Please e-mail Lauren your applications directly to clients@servicesolutions.co.za