Where

Commercial Export Operations Account Manager

Exceed Human Resource Consultants (Pty) Ltd
Johannesburg Full-day Full-time

Description:

  • Client Base Expansion
    • Market Analysis: Conduct thorough research to identify untapped business opportunities within specific geographic areas and commodities around the world.
    • Market Penetration: Develop and execute strategies for entering new markets and expanding the company's client and commodity base.
    • Market Share Growth: Set clear goals for capturing market share in various commodities and work towards achieving them.
  • Relationship Building
    • Effective Communication: Establish open lines of communication with potential clients, ensuring their needs and concerns are heard and addressed promptly.
    • Customer Service: Provide exceptional customer service to foster trust and maintain long-lasting relationships with clients.
    • Client Retention: Implement strategies to retain existing clients and encourage repeat business.
  • Ensuring New client Engagement
    • Onboarding: Guide new clients through the implementation process
    • Growth: Grow the use of certain feature sets to unlock further revenue
  • Market Research
    • Trend Monitoring: Continuously monitor industry trends, competitor activities, and market conditions around receiver and supplier markets.
    • Data-Driven Decisions: Use market research findings to make informed decisions and adapt sales strategies accordingly to grow our clients businesses.
  • Sales Strategy Development
    • Collaboration: Work closely with the Commercial team to develop comprehensive and effective sales strategies to upsell current clients and grow our client base further.
    • Tailored Approaches: Customise sales strategies to align with the unique requirements of the fresh produce supply chain. This includes but is not limited to the growth of receiving market buyers and sellers.
  • Pipeline and Target Management
    • Lead Identification: Outbound sales strategies growing the use of the product, enhancing use and increasing carton level return back on farm.
  • Sales Presentations
    • Value Demonstration: Confidently deliver compelling sales presentations that highlight the value and benefits of the company's products or services.
    • Live Demoing: Understand the client needs and the solution our product/ services can offer by demoing a heavy hitting solution.
    • Problem-Solving: Address client needs and potential pain points during presentations, offering solutions and demonstrating how the company can meet their requirements.
  • Product Knowledge
    • Product Expertise: Maintain a deep understanding of the company's products or services, including their features, benefits, and unique selling points.
    • Customised Solutions: Use this knowledge to tailor solutions to individual client needs and tell a whole story of how feature sets fit together.
  • Feedback and Improvement
    • Client Feedback: Act as a liaison between clients and internal teams, collecting feedback to help enhance products or services.
    • Agile Adaptation: Work collaboratively with product development and marketing teams to adapt offerings and strategies based on client input and market dynamics.

Requirements:

  • Client Base Expansion
    • Market Analysis: Conduct thorough research to identify untapped business opportunities within specific geographic areas and commodities around the world.
    • Market Penetration: Develop and execute strategies for entering new markets and expanding the company's client and commodity base.
    • Market Share Growth: Set clear goals for capturing market share in various commodities and work towards achieving them.
  • Relationship Building
    • Effective Communication: Establish open lines of communication with potential clients, ensuring their needs and concerns are heard and addressed promptly.
    • Customer Service: Provide exceptional customer service to foster trust and maintain long-lasting relationships with clients.
    • Client Retention: Implement strategies to retain existing clients and encourage repeat business.
  • Ensuring New client Engagement
    • Onboarding: Guide new clients through the implementation process
    • Growth: Grow the use of certain feature sets to unlock further revenue
  • Market Research
    • Trend Monitoring: Continuously monitor industry trends, competitor activities, and market conditions around receiver and supplier markets.
    • Data-Driven Decisions: Use market research findings to make informed decisions and adapt sales strategies accordingly to grow our clients businesses.
  • Sales Strategy Development
    • Collaboration: Work closely with the Commercial team to develop comprehensive and effective sales strategies to upsell current clients and grow our client base further.
    • Tailored Approaches: Customise sales strategies to align with the unique requirements of the fresh produce supply chain. This includes but is not limited to the growth of receiving market buyers and sellers.
  • Pipeline and Target Management
    • Lead Identification: Outbound sales strategies growing the use of the product, enhancing use and increasing carton level return back on farm.
  • Sales Presentations
    • Value Demonstration: Confidently deliver compelling sales presentations that highlight the value and benefits of the company's products or services.
    • Live Demoing: Understand the client needs and the solution our product/ services can offer by demoing a heavy hitting solution.
    • Problem-Solving: Address client needs and potential pain points during presentations, offering solutions and demonstrating how the company can meet their requirements.
  • Product Knowledge
    • Product Expertise: Maintain a deep understanding of the company's products or services, including their features, benefits, and unique selling points.
    • Customised Solutions: Use this knowledge to tailor solutions to individual client needs and tell a whole story of how feature sets fit together.
  • Feedback and Improvement
    • Client Feedback: Act as a liaison between clients and internal teams, collecting feedback to help enhance products or services.
    • Agile Adaptation: Work collaboratively with product development and marketing teams to adapt offerings and strategies based on client input and market dynamics.
  • Market Analysis: Conduct thorough research to identify untapped business opportunities within specific geographic areas and commodities around the world.
  • Market Penetration: Develop and execute strategies for entering new markets and expanding the company's client and commodity base.
  • Market Share Growth: Set clear goals for capturing market share in various commodities and work towards achieving them.
  • Effective Communication: Establish open lines of communication with potential clients, ensuring their needs and concerns are heard and addressed promptly.
  • Customer Service: Provide exceptional customer service to foster trust and maintain long-lasting relationships with clients.
  • Client Retention: Implement strategies to retain existing clients and encourage repeat business.
  • Onboarding: Guide new clients through the implementation process
  • Growth: Grow the use of certain feature sets to unlock further revenue
  • Trend Monitoring: Continuously monitor industry trends, competitor activities, and market conditions around receiver and supplier markets.
  • Data-Driven Decisions: Use market research findings to make informed decisions and adapt sales strategies accordingly to grow our clients businesses.
  • Collaboration: Work closely with the Commercial team to develop comprehensive and effective sales strategies to upsell current clients and grow our client base further.
  • Tailored Approaches: Customise sales strategies to align with the unique requirements of the fresh produce supply chain. This includes but is not limited to the growth of receiving market buyers and sellers.
  • Lead Identification: Outbound sales strategies growing the use of the product, enhancing use and increasing carton level return back on farm.
  • Value Demonstration: Confidently deliver compelling sales presentations that highlight the value and benefits of the company's products or services.
  • Live Demoing: Understand the client needs and the solution our product/ services can offer by demoing a heavy hitting solution.
  • Problem-Solving: Address client needs and potential pain points during presentations, offering solutions and demonstrating how the company can meet their requirements.
  • Product Expertise: Maintain a deep understanding of the company's products or services, including their features, benefits, and unique selling points.
  • Customised Solutions: Use this knowledge to tailor solutions to individual client needs and tell a whole story of how feature sets fit together.
  • Client Feedback: Act as a liaison between clients and internal teams, collecting feedback to help enhance products or services.
  • Agile Adaptation: Work collaboratively with product development and marketing teams to adapt offerings and strategies based on client input and market dynamics.
  • Bachelor's degree in business, marketing, or a related field preferred
  • Driver’s licence (This role will include travel)
  • A minimum of 2 - 3 years’ experience in a logistics provider, export business, perishable commodity agent / retailer or commercial farming company in a planning, operational, logistics or solutions role.
  • Experience in managing client / supplier relationships
  • Experience in analysing operational processes and/or logistics operations
  • Bachelor's degree in business, marketing, or a related field preferred
  • Driver’s licence (This role will include travel)
  • A minimum of 2 - 3 years’ experience in a logistics provider, export business, perishable commodity agent / retailer or commercial farming company in a planning, operational, logistics or solutions role.
  • Experience in managing client / supplier relationships
  • Experience in analysing operational processes and/or logistics operations
19 May 2025;   from: careers24.com

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