Description:
IT TECHNICAL ADMINISTRATOR REQUIRED:
Job Summary
To action all requirements as required to facilitate with the timing and scheduling for the technical staff in the networking and support industry. To oversee and make sure the Help Desk is running in a timely, accurate, efficient and client-focused manner, and work within our Help Desk to serve our many clients with the highest standard of professionalism and the responsive service that they very rightly deserve.
Major Duties
Work in accordance with and demonstrate compliance in operating the Company’s Integrated Management Systems and our contractual and legal compliance procedures.
To prepare all scheduling and correspondence as requested, including but not limited to client staff appointments, correspondence, subcontract orders and site attendances, the commercial and contractual control of our contracted works, contractor correspondence, communication, planning and control of contract orders, compliance and planned site attendances, setting up new contracts, renewal contracts, correspondence with in-house staff, subcontractors and clients, raise subcontractor and supplier purchase orders, book site attendances, scheduling site attendances with the attending engineer, as well as updating and maintaining records on clients systems.
To liaise with clients, technical staff, other admin staff and sub-contractors as instructed for all site attendances.
To enter/log all site visits and quotations required as noted by JAG Networking staff and subcontractors managing the same from inception to completion.
To log and progress all remedial works required as noted by engineers following a maintenance visit.
To follow-up with engineers and sub-contractors that planned works have been carried out, and to ensure all reports, etc. are received.
To ensure that JAG Networking systems (e.g. Nucleus) are reviewed to ensure all SLAs are met and contract compliance is achieved.
To review and challenge (where necessary) all costs to ensure the orders placed are cost effective, contractually compliant, and within budget.
To check and validate subcontractors and/or suppliers invoices immediately upon receipt, and then authorise the same for processing by the Accounts team.
To assist, make sure all clients are invoiced immediately upon completion of all works.
To carry out any task as may reasonably be requested in order to assist with the smooth running and progression of the business.
IDEAL CANDIDATE
- Strong people skills and stays close to Century City
- Can work under pressure
- Organised
- Able to take initiative and put procedures & policies in place to streamline work efficiency
- Ability to work independently while still effectively operating in a team environment
- Good general IT knowledge
Salary of R 9 500-00
Please email a detailed CV with a copy of your ID please to andrew@jagnetworking.co.za