Description:
Job Title: Senior Call Centre Sales Agent
Location: Cape Twon
Job Type: Full-time
Job Summary:
We are seeking a highly motivated and experienced Senior Call Centre Sales Agent to join our team. The ideal candidate will have a proven track record in sales, exceptional communication skills, and the ability to lead and motivate a team of agents.
Key Responsibilities:
o Contact leads provided by the company to convert into sales.
o Where applicable schedule appointments for sales agents with qualified prospects not able to convert on a call.
o Qualify leads by assessing customer needs and interest in solar and backup power solutions.
o Conduct cold calls to potential customers to generate new business.
o Handle inbound sales and service enquiries across all communication channels.
o Upsell and cross-sell products and services where appropriate.
Collaborate with sales and marketing teams to optimise lead generation and conversion.
o Engage with customers via phone, WhatsApp, email, social media and web chat.
o Ensure timely and professional responses across all platforms.
o Deliver exceptional customer service at every touchpoint.
o Address customer queries, concerns, and objections effectively.
o Build and maintain strong customer relationships to encourage referral and repeat business.
Follow call center best practices and scripts to ensure a consistent and professional customer experience. o Accurately complete and submit all required sales documentation and reports.
o Maintain up-to-date records of customer interactions and transactions in the CRM system.
Ensure all administrative tasks are completed in line with company policies and SLA.
Skills and Qualifications:
- High school diploma or equivalent required;
- 5+ years of experience in a call centre sales role
- Proven track record of meeting and exceeding sales targets
- Experience with omni-channel interactions (e.g., WhatsApp, chat, etc.) is ideal but not required.
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and handle multiple priorities
- Proficiency in MS Office, CRM software, and call centre technology
- Ability to work independently and as part of a team
If you meet the above qualifications and are looking for a challenging and rewarding opportunity to lead a sales team in a dynamic call centre environment, we want to hear from you. Apply now to join our team as a Senior Call Centre Sales Agent.
Requirements:
Grade 12 (A high school diploma or equivalent)
Experience in a call centre sales environment, preferably within the solar, backup power, or technology sectors. Experience minimum 5 years.
Working on CRM system experience. Experience 1 -2 years.
Administrative Procedures and Systems
Contact Sales, principles and methods