Description:
We’re Hiring: Customer Service Advisor and Technical Support Advisors.
Are you passionate about delivering excellent customer service? Do you thrive in a fast-paced, dynamic environment? We have an exciting opportunity for you to join our team as a Customer Services and Technical Support Advisor team to support clients weekdays from 5pm to 8pm and w eekends / bank holidays 8am to 6pm UK hours
What you’ll be doing:- You will be working within a high performing support team on our busy support desk.
- Responsible for diagnosing and fault finding on the network and customers equipment, in order to resolve customer enquiries and faults raised on the support ticketing system.
- Responsible for supporting customers, dealing with technical queries and reported faults, remote diagnostics, programming and problem-solving using cloud based diagnostic software.
- Assisting customers with general enquiries, pricing enquiries, billing queries, password changes, direct debit changes, on off payments, upgrades/downgrades, complaints and cancellations
What we’re looking for:
- Experience in Customer Service & Technical support
- Serving customers through Voice & email
- Able to work weekdays 5pm to 8pm & weekends / bank holidays 8am to 6pm UK times
- High attention to detail and accuracy.
- Resilience, adaptability, and a team-player attitude
- Ability to multitask in using different systems
- Organized and Self-Motivated.
- Ability to use initiative to problem solve in a calm and logical way.
- Knowledge & experience on Routers and wireless systems.
What’s in it for you:
- Medical Insurance & Group Life Cover
- Attendance Bonus up to R1750
- Free Breakfast Mondays!
- Supportive team culture where people are driven , dependable , and collaborative .
At Huntswood, it’s not just about what we do – it’s the way we do it . If you're reliable, passionate, and ready to make a difference, we want to hear from you!
Apply now and be part of something great.
Requirements:
- You will be working within a high performing support team on our busy support desk.
- Responsible for diagnosing and fault finding on the network and customers equipment, in order to resolve customer enquiries and faults raised on the support ticketing system.
- Responsible for supporting customers, dealing with technical queries and reported faults, remote diagnostics, programming and problem-solving using cloud based diagnostic software.
- Assisting customers with general enquiries, pricing enquiries, billing queries, password changes, direct debit changes, on off payments, upgrades/downgrades, complaints and cancellations
- Experience in Customer Service & Technical support
- Serving customers through Voice & email
- Able to work weekdays 5pm to 8pm & weekends / bank holidays 8am to 6pm UK times
- High attention to detail and accuracy.
- Resilience, adaptability, and a team-player attitude
- Ability to multitask in using different systems
- Organized and Self-Motivated.
- Ability to use initiative to problem solve in a calm and logical way.
- Knowledge & experience on Routers and wireless systems.
- Medical Insurance & Group Life Cover
- Attendance Bonus up to R1750
- Free Breakfast Mondays!
- Supportive team culture where people are driven , dependable , and collaborative .
15 May 2025;
from:
careers24.com