Description:
Are you a problem-solver with a passion for tech and customer service? Do you enjoy getting to the bottom of complex issues and helping users navigate technical challenges? Kazang is looking for an experienced and motivated Operations Technical Support Agent to join our high-performing team!
As an Operations Technical Support Agent , you'll provide second-line technical support for our key products and services. You’ll assist internal staff and customers, troubleshoot and resolve issues, and play an active role in detecting fraud, improving processes, and maintaining the product knowledge base. This is a fast-paced, high-impact role where your technical know-how and people skills will shine.
Key Responsibilities:
- Identify, investigate, and resolve issues with software and hardware of key products.
- Respond to support calls, chats, emails, and other communication.
- Guide users through troubleshooting steps.
- Apply knowledge of software, hardware, and backend systems to resolve problems.
- Collaborate with other teams to research and resolve issues.
- Arrange vendor services for repairs/replacements.
- Investigate fraud reports and document outcomes.
- Analyze reports to detect suspicious activity.
- Support Technical Support Specialists with related tasks.
Requirements:
- Matric / Grade 12.
- Technical qualifications advantageous.
- Contact Centre qualification beneficial.
- 2 years’ experience as a Senior Contact Centre Agent.
- 5–7 years’ experience in a Customer Support role.
- Experience in the VAS environment.
- Knowledge of POS processes advantageous.
Technical Competencies:
- Computer literacy – MS Office Suite.
Behavioural Competencies:
- Strong verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Professional telephone etiquette.
- Ability to explain technical concepts clearly.
- Strong analytical and problem-solving skills.
- Proactive and able to take initiative.
- Ability to learn new systems quickly.
Requirements:
Are you a problem-solver with a passion for tech and customer service? Do you enjoy getting to the bottom of complex issues and helping users navigate technical challenges? Kazang is looking for an experienced and motivated Operations Technical Support Agent to join our high-performing team!
As an Operations Technical Support Agent , you'll provide second-line technical support for our key products and services. You’ll assist internal staff and customers, troubleshoot and resolve issues, and play an active role in detecting fraud, improving processes, and maintaining the product knowledge base. This is a fast-paced, high-impact role where your technical know-how and people skills will shine.
Key Responsibilities:
- Identify, investigate, and resolve issues with software and hardware of key products.
- Respond to support calls, chats, emails, and other communication.
- Guide users through troubleshooting steps.
- Apply knowledge of software, hardware, and backend systems to resolve problems.
- Collaborate with other teams to research and resolve issues.
- Arrange vendor services for repairs/replacements.
- Investigate fraud reports and document outcomes.
- Analyze reports to detect suspicious activity.
- Support Technical Support Specialists with related tasks.
Requirements:
- Matric / Grade 12.
- Technical qualifications advantageous.
- Contact Centre qualification beneficial.
- 2 years’ experience as a Senior Contact Centre Agent.
- 5–7 years’ experience in a Customer Support role.
- Experience in the VAS environment.
- Knowledge of POS processes advantageous.
Technical Competencies:
- Computer literacy – MS Office Suite.
Behavioural Competencies:
- Strong verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Professional telephone etiquette.
- Ability to explain technical concepts clearly.
- Strong analytical and problem-solving skills.
- Proactive and able to take initiative.
- Ability to learn new systems quickly.
Are you a problem-solver with a passion for tech and customer service? Do you enjoy getting to the bottom of complex issues and helping users navigate technical challenges? Kazang is looking for an experienced and motivated Operations Technical Support Agent to join our high-performing team!
As an Operations Technical Support Agent , you'll provide second-line technical support for our key products and services. You’ll assist internal staff and customers, troubleshoot and resolve issues, and play an active role in detecting fraud, improving processes, and maintaining the product knowledge base. This is a fast-paced, high-impact role where your technical know-how and people skills will shine.
Key Responsibilities:
- Identify, investigate, and resolve issues with software and hardware of key products.
- Respond to support calls, chats, emails, and other communication.
- Guide users through troubleshooting steps.
- Apply knowledge of software, hardware, and backend systems to resolve problems.
- Collaborate with other teams to research and resolve issues.
- Arrange vendor services for repairs/replacements.
- Investigate fraud reports and document outcomes.
- Analyze reports to detect suspicious activity.
- Support Technical Support Specialists with related tasks.
Requirements:
- Matric / Grade 12.
- Technical qualifications advantageous.
- Contact Centre qualification beneficial.
- 2 years’ experience as a Senior Contact Centre Agent.
- 5–7 years’ experience in a Customer Support role.
- Experience in the VAS environment.
- Knowledge of POS processes advantageous.
Technical Competencies:
- Computer literacy – MS Office Suite.
Behavioural Competencies:
- Strong verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Professional telephone etiquette.
- Ability to explain technical concepts clearly.
- Strong analytical and problem-solving skills.
- Proactive and able to take initiative.
- Ability to learn new systems quickly.
Are you a problem-solver with a passion for tech and customer service? Do you enjoy getting to the bottom of complex issues and helping users navigate technical challenges? Kazang is looking for an experienced and motivated Operations Technical Support Agent to join our high-performing team!
As an Operations Technical Support Agent , you'll provide second-line technical support for our key products and services. You’ll assist internal staff and customers, troubleshoot and resolve issues, and play an active role in detecting fraud, improving processes, and maintaining the product knowledge base. This is a fast-paced, high-impact role where your technical know-how and people skills will shine.
Key Responsibilities:
- Identify, investigate, and resolve issues with software and hardware of key products.
- Respond to support calls, chats, emails, and other communication.
- Guide users through troubleshooting steps.
- Apply knowledge of software, hardware, and backend systems to resolve problems.
- Collaborate with other teams to research and resolve issues.
- Arrange vendor services for repairs/replacements.
- Investigate fraud reports and document outcomes.
- Analyze reports to detect suspicious activity.
- Support Technical Support Specialists with related tasks.
Requirements:
- Matric / Grade 12.
- Technical qualifications advantageous.
- Contact Centre qualification beneficial.
- 2 years’ experience as a Senior Contact Centre Agent.
- 5–7 years’ experience in a Customer Support role.
- Experience in the VAS environment.
- Knowledge of POS processes advantageous.
Technical Competencies:
- Computer literacy – MS Office Suite.
Behavioural Competencies:
- Strong verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Professional telephone etiquette.
- Ability to explain technical concepts clearly.
- Strong analytical and problem-solving skills.
- Proactive and able to take initiative.
- Ability to learn new systems quickly.
- Identify, investigate, and resolve issues with software and hardware of key products.
- Respond to support calls, chats, emails, and other communication.
- Guide users through troubleshooting steps.
- Apply knowledge of software, hardware, and backend systems to resolve problems.
- Collaborate with other teams to research and resolve issues.
- Arrange vendor services for repairs/replacements.
- Investigate fraud reports and document outcomes.
- Analyze reports to detect suspicious activity.
- Support Technical Support Specialists with related tasks.
- Matric / Grade 12.
- Technical qualifications advantageous.
- Contact Centre qualification beneficial.
- 2 years’ experience as a Senior Contact Centre Agent.
- 5–7 years’ experience in a Customer Support role.
- Experience in the VAS environment.
- Knowledge of POS processes advantageous.
- Computer literacy – MS Office Suite.
- Strong verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Professional telephone etiquette.
- Ability to explain technical concepts clearly.
- Strong analytical and problem-solving skills.
- Proactive and able to take initiative.
- Ability to learn new systems quickly.