Description:
Support Daily OperationsAssist the General Manager in overseeing daily lodge or hotel operations, ensuring a smooth and efficient guest experience.Department SupervisionSupervise various departments (housekeeping, front desk, food & beverage, maintenance), ensuring standards are met and issues are addressed promptly.Staff ManagementSupport recruitment, training, scheduling, and performance management of staff across departments.Guest RelationsHandle guest inquiries, complaints, and special requests professionally to maintain high satisfaction levels.Financial OversightAssist in managing budgets, monitoring expenses, and controlling costs while maximizing profitability.Sales and Events SupportCollaborate with the sales or events team on packages, promotions, and execution of weddings, conferences, or other functions.Quality and ComplianceEnsure compliance with health, safety, and hospitality standards; conduct regular inspections of facilities and services.Problem Solving and Crisis ManagementStep in to resolve operational or guest-related problems and assist during emergencies or peak periods.Reporting and CommunicationPrepare operational reports, relay important updates to the General Manager, and act on behalf of the GM when needed.Continuous ImprovementIdentify opportunities to improve efficiency, guest experience, and staff performance through feedback and regular reviews.- Support Daily Operations
- Assist the General Manager in overseeing daily lodge or hotel operations, ensuring a smooth and efficient guest experience.
- Department Supervision
- Supervise various departments (housekeeping, front desk, food & beverage, maintenance), ensuring standards are met and issues are addressed promptly.
- Staff Management
- Support recruitment, training, scheduling, and performance management of staff across departments.
- Guest Relations
- Handle guest inquiries, complaints, and special requests professionally to maintain high satisfaction levels.
- Financial Oversight
- Assist in managing budgets, monitoring expenses, and controlling costs while maximizing profitability.
- Sales and Events Support
- Collaborate with the sales or events team on packages, promotions, and execution of weddings, conferences, or other functions.
- Quality and Compliance
- Ensure compliance with health, safety, and hospitality standards; conduct regular inspections of facilities and services.
- Problem Solving and Crisis Management
- Step in to resolve operational or guest-related problems and assist during emergencies or peak periods.
- Reporting and Communication
- Prepare operational reports, relay important updates to the General Manager, and act on behalf of the GM when needed.
- Continuous Improvement
- Identify opportunities to improve efficiency, guest experience, and staff performance through feedback and regular reviews.
Requirements:
- Assist the General Manager in overseeing daily lodge or hotel operations, ensuring a smooth and efficient guest experience.
- Supervise various departments (housekeeping, front desk, food & beverage, maintenance), ensuring standards are met and issues are addressed promptly.
- Support recruitment, training, scheduling, and performance management of staff across departments.
- Handle guest inquiries, complaints, and special requests professionally to maintain high satisfaction levels.
- Assist in managing budgets, monitoring expenses, and controlling costs while maximizing profitability.
- Collaborate with the sales or events team on packages, promotions, and execution of weddings, conferences, or other functions.
- Ensure compliance with health, safety, and hospitality standards; conduct regular inspections of facilities and services.
- Step in to resolve operational or guest-related problems and assist during emergencies or peak periods.
- Prepare operational reports, relay important updates to the General Manager, and act on behalf of the GM when needed.
- Identify opportunities to improve efficiency, guest experience, and staff performance through feedback and regular reviews.
15 May 2025;
from:
careers24.com