Description:
Role OverviewWe are seeking a proactive and technically skilled IT Infrastructure Manager to oversee IT operations and infrastructure. This leadership role will be responsible for ensuring the availability, performance, and security of the companys network, server, and systems environment. The role also involves leading the IT support team, driving service delivery excellence, and ensuring continuous improvement of infrastructure services.
Key Responsibilities Leadership & Service Delivery:
Lead and mentor the IT Support & Service Desk team, ensuring SLA adherence and user satisfaction Act as escalation point for critical incidents and major service-impacting issues Drive continuous improvement initiatives and maintain ITIL-aligned processes (Incident, Problem, and Change Management) Oversee vendor management and ensure accountability from external service providers Infrastructure & Operations:Manage core IT infrastructure including servers, storage, networks, firewalls, and cloud systems Administer Microsoft technologies including Windows Server, Active Directory, Exchange, and Office 365 Support and maintain network infrastructure: FortiGate, Netgear, Unifi, switches, firewalls, VPNs, and routers Oversee system backups, disaster recovery, and business continuity planning Plan, implement, and document system upgrades and new technology rollouts Monitor system performance, ensuring uptime, reliability, and scalability Project & Policy Implementation:
Define and implement standards for infrastructure architecture, network access, and IT security Support IT projects across departments, ensuring infrastructure readiness and secure configurations Maintain accurate documentation for systems, configurations, and operational procedures Lead infrastructure lifecycle management, including upgrades, replacements, and migrations Governance & Compliance:
Ensure compliance with data protection, cybersecurity best practices, and internal controls Regularly evaluate infrastructure risks, perform assessments, and implement mitigation plans Conduct disaster recovery tests and maintain DR readiness
Qualifications & Experience Education & Certifications:
Degree in Information Technology or related field Microsoft Certified: MCSE or equivalent Fortinet NSE Certification (preferred) ITIL Service Management certification (advantageous) Experience:5+ years in IT Infrastructure or Systems Administration, with at least 3 years in a management/lead role Hands-on experience supporting hybr
14 May 2025;
from:
gumtree.co.za