Branch Manager KZN

Description:

Our client in Durban North is seeking a dynamic and experienced Branch Manager to join their team. The ideal candidate will have 2–3 years of relevant work experience, a Matric certificate with a related tertiary qualification, and be computer literate in MS Office and Sage. A valid driver’s license and reliable transport are essential, along with the flexibility to travel within the region. Strong leadership, excellent telephone etiquette, and a customer-focused attitude are key, as well as professionalism, relationship management skills, and a friendly, service-oriented approach. A recent professional profile photo is to accompany your application
EMPLOYMENT TYPE : Permanent
SECTOR : Storage units
BASIC SALARY : R20 000.00 + Benefits and Incentives
START DATE : A.S.A.P / Immediate

REQUIREMENTS:

• Minimum 2–3 years of relevant work experience
• Matric certificate and related tertiary qualification
• Valid driver’s license and own reliable transport
• Willing to travel/work within the assigned region
• Strong telephone etiquette and leadership skills
• Computer literate (MS Office, Sage); relevant certifications preferred
• Customer-focused with excellent relationship management skills
• Friendly, helpful, and service-oriented
• Positive, professional attitude

DUTIES:

• Build and maintain strong client relationships with a focus on customer service, sales, and marketing.
• Oversee property maintenance, logistics, stock control, and general branch administration.
• Maintain the branch environment, including gardens, communal areas, kitchens, and bathrooms, ensuring they are clean, tidy, and in line with company standards.
• Promote and sell units, parking, warehouse, and office space, aiming to convert leads and upsell available packages.
• Monitor and manage branch occupancy; understand the link between occupancy and sales performance.
• Assist clients and staff with equipment, maintenance, or property-related matters as needed.
• Communicate effectively across all channels (email, WhatsApp, letters, etc.) using appropriate business language and etiquette.
• Ensure the branch is clean, litter-free, and well-maintained, including signage, gardens, and curbs.
• Deliver excellent customer service to new, existing, potential, and departing clients.
• Handle member enquiries, quotations, contracts, deposits, refunds, FICA documentation, copying, and printing.
• Manage all general office duties: reception, answering phones, parcel handling, managing communal areas, ordering and stock-taking, cleaning schedules, staff supervision, and property upkeep.
• Manage branch finances: e-wallet transactions, daily cashbook mapping, cash-ups, and weekly bank deposits.
• Use Sage Evolution to capture accurate client data, record interactions, and generate reports.
• Conduct daily debt collection through phone calls and SMS communication.
• Support clients with storage, packaging, logistics, and coordinating removal services when required.
• Supervise staff performance, enforce discipline, and escalate HR matters to the Regional Manager.
• Accurately capture all quotations and contracts in Sage Evolution and report on sales progress.
• Verify client information and collect all required FICA documents for contract setup.
• Promote the company brand professionally to generate leads and increase conversions.
• Update marketing reports on Sage Evolution and any other systems implemented by management.
• Conduct daily facility checks with staff to review completed work, assign new tasks, and monitor performance.
• Oversee and report on maintenance projects, including Occupational Health and Safety compliance checklists.
• Monitor the security and integrity of branch perimeter walls, electric fencing, and other security features.
• Ensure fire equipment is compliant, not leaking, and in good working condition.
• Inspect and clean vacant storage units after client move-outs, reporting any damage for prompt repairs before re-occupancy.
• Personally manage the suspension of services or overlocking of overdue units/offices and provide updated overlock lists to staff and the Regional Manager.
• Ensure all branches implement and maintain proper security protocols. Conduct daily site walks and report any issues immediately to the Regional Manager and CEO.

Should you meet all the requirements, apply on our website at www.statusstaffing.com today.
Should you not hear back from us within 10 working days, please consider your application as unsuccessful. We will retain your credentials for future similar roles.

Requirements:

• Minimum 2–3 years of relevant work experience
• Matric certificate and related tertiary qualification
• Valid driver’s license and own reliable transport
• Willing to travel/work within the assigned region
• Strong telephone etiquette and leadership skills
• Computer literate (MS Office, Sage); relevant certifications preferred
• Customer-focused with excellent relationship management skills
• Friendly, helpful, and service-oriented
• Positive, professional attitude

• Build and maintain strong client relationships with a focus on customer service, sales, and marketing.
• Oversee property maintenance, logistics, stock control, and general branch administration.
• Maintain the branch environment, including gardens, communal areas, kitchens, and bathrooms, ensuring they are clean, tidy, and in line with company standards.
• Promote and sell units, parking, warehouse, and office space, aiming to convert leads and upsell available packages.
• Monitor and manage branch occupancy; understand the link between occupancy and sales performance.
• Assist clients and staff with equipment, maintenance, or property-related matters as needed.
• Communicate effectively across all channels (email, WhatsApp, letters, etc.) using appropriate business language and etiquette.
• Ensure the branch is clean, litter-free, and well-maintained, including signage, gardens, and curbs.
• Deliver excellent customer service to new, existing, potential, and departing clients.
• Handle member enquiries, quotations, contracts, deposits, refunds, FICA documentation, copying, and printing.
• Manage all general office duties: reception, answering phones, parcel handling, managing communal areas, ordering and stock-taking, cleaning schedules, staff supervision, and property upkeep.
• Manage branch finances: e-wallet transactions, daily cashbook mapping, cash-ups, and weekly bank deposits.
• Use Sage Evolution to capture accurate client data, record interactions, and generate reports.
• Conduct daily debt collection through phone calls and SMS communication.
• Support clients with storage, packaging, logistics, and coordinating removal services when required.
• Supervise staff performance, enforce discipline, and escalate HR matters to the Regional Manager.
• Accurately capture all quotations and contracts in Sage Evolution and report on sales progress.
• Verify client information and collect all required FICA documents for contract setup.
• Promote the company brand professionally to generate leads and increase conversions.
• Update marketing reports on Sage Evolution and any other systems implemented by management.
• Conduct daily facility checks with staff to review completed work, assign new tasks, and monitor performance.
• Oversee and report on maintenance projects, including Occupational Health and Safety compliance checklists.
• Monitor the security and integrity of branch perimeter walls, electric fencing, and other security features.
• Ensure fire equipment is compliant, not leaking, and in good working condition.
• Inspect and clean vacant storage units after client move-outs, reporting any damage for prompt repairs before re-occupancy.
• Personally manage the suspension of services or overlocking of overdue units/offices and provide updated overlock lists to staff and the Regional Manager.
• Ensure all branches implement and maintain proper security protocols. Conduct daily site walks and report any issues immediately to the Regional Manager and CEO.