Description:
TWK Agri has the following vacancy available: IT Support Supervisor within the IT division at Piet Retief, Mpumalanga.Responsibilities and Duties:
- Manage and lead the IT Support Technician and Helpdesk teams, including scheduling, performance management, and mentoring
- Coordinate and prioritise the team’s workload to ensure efficient use of resources
- Ensure staff are properly trained in new technologies, tools, and processes
- Provide guidance and support to resolve complex technical issues
- Oversee the resolution of technical issues reported by users, ensuring tickets are tracked, prioritised, and resolved in a timely manner
- Monitor the performance of the helpdesk and technician teams, ensuring all service level agreements (SLAs) are met
- Assist in troubleshooting complex technical issues that may require hands-on involvement
- Develop and maintain a knowledge base of common issues, resolutions, and best practices
- Act as a liaison between the IT support teams and other departments to ensure smooth communication and support alignment
- Communicate with upper management to report on team performance, issue resolution status, and ongoing improvements
- Promote a culture of continuous improvement, driving process and efficiency enhancements within the team
Qualifications and Skills:
- Matric / Grade 12
- A+ certificate
- N+ certificate
- At least 3 years’ experience as an IT Technician
- Windows troubleshooting experience
- Printer Troubleshooting experience
- Network Troubleshooting experience
- Desktop/Laptop hardware and software troubleshooting experience
- Ability to interact with people
- Ability to comply with deadlines
- Successful candidate must be goal driven
- Valid Driver’s License (Code 08)
- Valid Passport
*The company can expire job adverts at any time at their own discretion.
Requirements:
- Manage and lead the IT Support Technician and Helpdesk teams, including scheduling, performance management, and mentoring
- Coordinate and prioritise the team’s workload to ensure efficient use of resources
- Ensure staff are properly trained in new technologies, tools, and processes
- Provide guidance and support to resolve complex technical issues
- Oversee the resolution of technical issues reported by users, ensuring tickets are tracked, prioritised, and resolved in a timely manner
- Monitor the performance of the helpdesk and technician teams, ensuring all service level agreements (SLAs) are met
- Assist in troubleshooting complex technical issues that may require hands-on involvement
- Develop and maintain a knowledge base of common issues, resolutions, and best practices
- Act as a liaison between the IT support teams and other departments to ensure smooth communication and support alignment
- Communicate with upper management to report on team performance, issue resolution status, and ongoing improvements
- Promote a culture of continuous improvement, driving process and efficiency enhancements within the team
- Matric / Grade 12
- A+ certificate
- N+ certificate
- At least 3 years’ experience as an IT Technician
- Windows troubleshooting experience
- Printer Troubleshooting experience
- Network Troubleshooting experience
- Desktop/Laptop hardware and software troubleshooting experience
- Ability to interact with people
- Ability to comply with deadlines
- Successful candidate must be goal driven
- Valid Driver’s License (Code 08)
- Valid Passport
14 May 2025;
from:
careers24.com