IT Support Field Engineer

Description:

• • Hire Resolve's client is looking for an experienced technician who can deliver reliable, high-quality technical support to their clients across the JHB region.
    
    

• Provide onsite and remote IT support across various client environments.

• Troubleshoot and resolve technical issues involving hardware, software, and network components.

• Install, configure, and maintain IT infrastructure (PCs, peripherals, operating systems, and applications).
• Monitor client systems, perform regular maintenance, and ensure proper security and backup measures are in place.
• Maintain accurate documentation in our ticketing system and update technical records.
• Communicate effectively with clients, managing expectations and providing clear, customer-friendly explanations.

• Participate in internal knowledge-sharing and process improvement sessions.

• Minimum 4 years of hands-on IT support experience.
• Certifications such as CompTIA A+, Network+, or equivalent.
• Strong working knowledge of Windows, Mac OS, mobile platforms, and general software applications.
• Familiarity with network infrastructure (routers, switches, firewalls) is advantageous.
• Experience with cloud services, especially Microsoft 365.
• Understanding of cybersecurity best practices.
• Excellent communication, problem-solving, and client service skills.
• Ability to work independently and travel between sites.
• Own reliable vehicle and valid driver’s license are essential.

Benefits:

• Competitive salary based on experience.

Requirements:

• • Hire Resolve's client is looking for an experienced technician who can deliver reliable, high-quality technical support to their clients across the JHB region.
    
    

• Provide onsite and remote IT support across various client environments.

• Troubleshoot and resolve technical issues involving hardware, software, and network components.

• Install, configure, and maintain IT infrastructure (PCs, peripherals, operating systems, and applications).
• Monitor client systems, perform regular maintenance, and ensure proper security and backup measures are in place.
• Maintain accurate documentation in our ticketing system and update technical records.
• Communicate effectively with clients, managing expectations and providing clear, customer-friendly explanations.

• Participate in internal knowledge-sharing and process improvement sessions.

• Minimum 4 years of hands-on IT support experience.
• Certifications such as CompTIA A+, Network+, or equivalent.
• Strong working knowledge of Windows, Mac OS, mobile platforms, and general software applications.
• Familiarity with network infrastructure (routers, switches, firewalls) is advantageous.
• Experience with cloud services, especially Microsoft 365.
• Understanding of cybersecurity best practices.
• Excellent communication, problem-solving, and client service skills.
• Ability to work independently and travel between sites.
• Own reliable vehicle and valid driver’s license are essential.

Benefits:

• Competitive salary based on experience.

• Hire Resolve's client is looking for an experienced technician who can deliver reliable, high-quality technical support to their clients across the JHB region.
  
  

• Provide onsite and remote IT support across various client environments.

• Troubleshoot and resolve technical issues involving hardware, software, and network components.

• Install, configure, and maintain IT infrastructure (PCs, peripherals, operating systems, and applications).
• Monitor client systems, perform regular maintenance, and ensure proper security and backup measures are in place.
• Maintain accurate documentation in our ticketing system and update technical records.
• Communicate effectively with clients, managing expectations and providing clear, customer-friendly explanations.

• Participate in internal knowledge-sharing and process improvement sessions.

• Minimum 4 years of hands-on IT support experience.
• Certifications such as CompTIA A+, Network+, or equivalent.
• Strong working knowledge of Windows, Mac OS, mobile platforms, and general software applications.
• Familiarity with network infrastructure (routers, switches, firewalls) is advantageous.
• Experience with cloud services, especially Microsoft 365.
• Understanding of cybersecurity best practices.
• Excellent communication, problem-solving, and client service skills.
• Ability to work independently and travel between sites.
• Own reliable vehicle and valid driver’s license are essential.

Benefits:

• Competitive salary based on experience.

• Provide onsite and remote IT support across various client environments.

• Troubleshoot and resolve technical issues involving hardware, software, and network components.

• Install, configure, and maintain IT infrastructure (PCs, peripherals, operating systems, and applications).
• Monitor client systems, perform regular maintenance, and ensure proper security and backup measures are in place.
• Maintain accurate documentation in our ticketing system and update technical records.
• Communicate effectively with clients, managing expectations and providing clear, customer-friendly explanations.

• Participate in internal knowledge-sharing and process improvement sessions.

• Minimum 4 years of hands-on IT support experience.
• Certifications such as CompTIA A+, Network+, or equivalent.
• Strong working knowledge of Windows, Mac OS, mobile platforms, and general software applications.
• Familiarity with network infrastructure (routers, switches, firewalls) is advantageous.
• Experience with cloud services, especially Microsoft 365.
• Understanding of cybersecurity best practices.
• Excellent communication, problem-solving, and client service skills.
• Ability to work independently and travel between sites.
• Own reliable vehicle and valid driver’s license are essential.

• Competitive salary based on experience.