Description:
Requirements:
Diploma or Degree in Information Technology, Computer Science, or related Relevant certifications (e.g., A+, N+, MCSE) - highly desirable. 3-5 years proven experience in IT support and infrastructure management, SharePoint, Exchange Microsoft 365 and Azure Knowledge and hands-on experience in configuring and maintaining VoIP systems is essential. Strong understanding of IT networks, operating systems, and cybersecurity practices. Demonstrated ability to troubleshoot and resolve hardware/software/VoIP issues independently. Excellent problem-solving skills, attention to detail, and a proactive attitude. Strong communication and interpersonal skills with the ability to support non-technical users. Ability to lead, guide, and support team members in IT-related tasks. Experience managing IT documentation, policies, and vendor relationships is an advantage.
?? Key Responsibilities:
Install, configure, and maintain computer hardware, software, networks, printers, scanners, and VoIP systems. Monitor and maintain all IT systems and networks to ensure optimal functionality and uptime. Troubleshoot and resolve complex hardware, software, VoIP, and network issues. Provide face-to-face and remote technical support to internal and external end-users. Manage user accounts, permissions, and security protocols. Perform and manage regular system backups and ensure effective disaster recovery procedures. Keep up-to-date with industry trends and implement system upgrades when necessary. Maintain accurate IT asset records and oversee inventory. Lead IT support initiatives and assist with implementing and enforcing IT policies and procedures. Manage and coordinate small IT projects and support junior team members. Ensure IT security and compliance with best practices in data protection and cybersecurity. Liaise with vendors and service providers to procure IT equipment and manage support contracts.
13 May 2025;
from:
gumtree.co.za