Description:
Minimum Requirements:Matric. Bachelors degree in Data Science, Engineering, Computer Science, Information Technology or a related field. Vehicle and valid Drivers License. Minimum of 5 years' experience in a technical data analysis role, preferably within a utilities or smart metering environment. Proven experience in team leadership or supervisory roles in a technical support or service environment. Strong proficiency in data analysis tools and methodologies (e.g. Excel, SQL, Power BI, or similar). In-depth understanding of smart meter systems and technologies. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Familiarity with process engineering and continuous improvement practices. High attention to detail and commitment to service excellence. Additional Desirable Skills:
Senior-level experience in the utility sector, specifically with smart metering systems. Familiarity with customer service management (CRM) tools and platforms. Experience in operational change management and leading improvement initiatives. Roles and Responsibilities:
Utilise your technical knowledge of smart metering systems to guide the team in resolving issues and assist customers with related queries. Deliver regular training sessions, develop instructional materials, and promote continuous skills development to ensure the team remains informed about new technologies, products, and procedures. Collaborate closely with departments such as IT, Customer Support, and Operations to ensure cohesive technical issue resolution and continuous improvement in service delivery. Track and assess individual and team performance against established KPIs, provide constructive feedback, and initiate improvement strategies where needed. Investigate and resolve complex technical problems associated with smart metering systems, ensuring minimal disruption to customers and efficient resolution timelines. Identify and implement enhancements to technical and operational processes, streamlining workflows and supporting departmental efficiency. Lead, manage, and motivate a team of technical support professionals within the call centre environment, promoting high performance and professional growth. Apply data analytics to evaluate call centre operations, identify service trends, and generate actionable insights to support data-driven decision-making. Closing Date
Submissions for this vacancy will close on 11 May 2025, however, you will still have the opportunity to submit your CV for this position till 2 June 2025.
Please Note
Thank you for submitting your CV to Marvel Placement Consultants. We
05 May 2025;
from:
gumtree.co.za