Customer Services

Description:

COMMERCIAL:
General commercial duties:
Receiving order from customer or rep
1. Orders are received from customer or rep via email
2. The order is captured on SAP. (creating order confirmation)
3. Order confirmation is sent to customer indicating stock availability, value if low for delivery, incorrect pricing, additional or special instructions or account status
New potential customers:
1. What product is the customer interested in.
2. How many boxes do they plan on buying
3. If customer is willing to buy for more, direct them to rep for pricing.
4. If rep not available send customer cash application form, with price list and procedures such as cut off times, minimum order delivery, collection times and turn around time between payment reflections and delivery.
5. For cash paying customers, Quotes are sent to customers /rep and order lines are closed thereafter.
Existing customers:
1. Inform customers about price changes/price increases.
2.Send pricelists to customers on behalf of Rep
3.Requesting change on customer pricing based on turnover
4.Assisting areas with no reps/ absent reps/ attending to customer issues when they arise if not seen by a rep.
5.Opening and Closing of back orders- calling customers to find out if they still want their back orders
6. Assist Rep by informing them about potential business
After sales/ other duties:
1.Sending invoices and delivery notes if customer has not received it.
2. Assist customers with queries. (short/over supplied, incorrect stock sent, damages etc)
3. Assisting customers timelessly and effortlessly
Sales:
1. Cold calling customers for orders.
2. Selling expired stock to customer to see if interested when placing their orders.
3. Calling customers to find out if they interested in buying expired stock.
4. Filling container orders if stock not available with other stock they might need.
Admin Clerk:
1.Filing
2.Answering telephone, taking messages, re-directing calls
3.Assist customer with Invoices and credit notes
4.Assisting management with admin related queries
5. Handling customer queries via email or on the telephone.
6. Assisting other colleagues with issues and queries
7. Updating customer Edi portals
8. Assisting with customer master data
9. Updating of customer details on SAP
10.Act on point of contact between customers,rep,warehouse and logistics
WAREHOUSE:
Stock/Other functions:
1. Assisting reps an customers with stock related queries
2. Expired stock dates to give to customers such as Diverse and Gondolier or any customer who requires it.
3. Stock on hand
4. ETA on fresh stock
5.Physically counting expired stock before selling to customer.
6. Assist with Stock count
7. Counting of pallets for export customers for their transport
8. Help warehouse when short staffed/ picking/packing/ creating picking lists/ assisting customers/ creating delivery notes and invoices.
LOGISTICS:
PODS/Clearing Documents:
1.Send customers POD
2.Request PODs from Courier company
3.Fill in clearing documents for export orders
4.Count amount of pallets for export transportation.
5. Contacting courier companies to find out eta on delivering order.
6. Assisting Logistics with queries.
FINANCE:
General admin:
1. Open customer accounts once Finance give the go ahead
2. Create Ship to accounts for main accounts
3. Liaising with finance on blocked accounts and to release accounts
4. Sending customers credit notes
5. Resolving queries relating credit
6. Assisting finance with trade references
Other Responsibilities:
Other Tasks Assigned:
Duties include ALL aspects involved with the successful running of the Company in addition to your main duties. Execute any other duties in reasonable relation to your job that is allocated to you by management.

Requirements:

Matric
Customer Services experience
SAP experience preferred but ERP experience will suffice