Description:
Job Title: Front Desk AssistantLocation: Johannesburg (CBD)
Position Summary:
To support internal and external customers by providing Customer Service and Administrative assistance for the CRM department.
Key Responsibilities:
Customer Service:
- Welcome and assist walk-in tenants, providing advice or escalating queries as needed.
- Answer calls using the Ithemba CRM greeting, assist tenants, and escalate or transfer calls when necessary.
- Assist tenants in a hurry by emailing queries on their behalf to the appropriate staff.
- Ensure tidiness of the entrance and reception at the close of business.
- Ensure the entrance and reception areas are tidy daily through walk-by evaluations.
Administrative:
- Assist with fingerprint enrolment by guiding tenants and verifying the information against CRM systems.
- Help tenants with payments, ensuring correct tenant codes and amounts are entered.
- Guide tenants through the notice to vacate process, verifying the details against the CRM system.
- Scan and email completed documents to create tickets for tenants.
- Maintain records of fingerprint enrolment forms and payment slips, submitting weekly.
- Send the vacancy schedule to relevant departments daily.
- Handle management and staff ad hoc requests, preparing reports as needed.
Qualifications and Experience:
- NQF level 4 essential
- 6 months experience in office reception or customer service or similar essential
Competencies:
- Customer Service
- Administration
- Service delivery
- Written and verbal communication
- Problem-solving
- Intrapersonal skills
- Interpersonal skills
Requirements:
- Welcome and assist walk-in tenants, providing advice or escalating queries as needed.
- Answer calls using the Ithemba CRM greeting, assist tenants, and escalate or transfer calls when necessary.
- Assist tenants in a hurry by emailing queries on their behalf to the appropriate staff.
- Ensure tidiness of the entrance and reception at the close of business.
- Ensure the entrance and reception areas are tidy daily through walk-by evaluations.
- Assist with fingerprint enrolment by guiding tenants and verifying the information against CRM systems.
- Help tenants with payments, ensuring correct tenant codes and amounts are entered.
- Guide tenants through the notice to vacate process, verifying the details against the CRM system.
- Scan and email completed documents to create tickets for tenants.
- Maintain records of fingerprint enrolment forms and payment slips, submitting weekly.
- Send the vacancy schedule to relevant departments daily.
- Handle management and staff ad hoc requests, preparing reports as needed.
- NQF level 4 essential
- 6 months experience in office reception or customer service or similar essential
- Customer Service
- Administration
- Service delivery
- Written and verbal communication
- Problem-solving
- Intrapersonal skills
- Interpersonal skills
13 May 2025;
from:
careers24.com