Description:
A Software Development company based in Johannesburg North has a vacancy available for a CRM / Outbound Client Relations Consultant to join their CRM / Onboarding & Delivery Team.
The ideal candidate must have experience in a client service role, exposure to the healthcare/medical billing and/or information technology sectors, and an understanding of coding practices (ICD-10 Codes) and industry standards.
This is a permanent in-house position with medical aid, provident fund, group life, a hybrid working model, etc.
The ideal candidate will oversee the onboarding process for clients joining the Company, ensuring a seamless and efficient onboarding experience.
Unlock and advance evolving value proposition by onboarding and maintaining bureau market clients, while continuously engaging in consultative discussions to identify and act on opportunities for up-selling additional products and services. By becoming a trusted advisor and business champion for clients, the role ensures the delivery of a high-quality, end-to-end client experience. This includes consistently providing exceptional service, actively measuring and monitoring client satisfaction to make our value proposition tangible and contributing valuable insights to help shape and evolve our offerings in response to client needs and market trends.
Requirements:
- Matric essential
- Relevant tertiary qualifications/courses completed are advantageous
- Experience in a client service role within the healthcare/medical billing and/or information technology sectors
- Coding experience in the medical billing industry, showcasing an understanding of coding practices and industry standards
- Experience with training clients on software products and upselling products and services to existing clients
- Experience in building strong and trusted business-level relationships with clients
- Experience in working with various PMA’s (Practice Management Applications / Practice Management Software)
- Experience in navigating and optimising billing processes within the healthcare industry, with a keen eye for detail and compliance with coding and billing standards and regulations
- In-depth knowledge of the medical services claims industry and healthcare coding systems
- A thorough understanding of processes and systems used in the execution of practice management in the medical industry
- Demonstrate a strong understanding of standard operating procedures and an ability to adhere to them
- Excellent administrative skills
- Capable of working effectively under pressure and consistently meeting deadlines
Qualifications and Experience:
- Matric essential
- Relevant tertiary qualifications/courses completed are advantageous
- Experience in a client service role within the healthcare/medical billing and/or information technology sectors
- Coding experience in the medical billing industry, showcasing an understanding of coding practices and industry standards
- Experience with training clients on software products and upselling products and services to existing clients
- Experience in building strong and trusted business-level relationships with clients
- Experience in working with various PMA’s (Practice Management Applications / Practice Management Software)
- Experience in navigating and optimising billing processes within the healthcare industry, with a keen eye for detail and compliance with coding and billing standards and regulations
- In-depth knowledge of the medical services claims industry and healthcare coding systems
- A thorough understanding of processes and systems used in the execution of practice management in the medical industry
- Demonstrate a strong understanding of standard operating procedures and an ability to adhere to them
- Excellent administrative skills
- Capable of working effectively under pressure and consistently meeting deadlines