Description:
Job overview:
Are you energetic, ambitious, and looking to develop your career? Our IT department is looking to add an ICT Support Engineer (Tier 3) to their team. We offer a dynamic and challenging environment where we achieve our business objectives and have fun doing it.
We’re looking for an experienced ICT Support Engineer who thrives in a team environment and enjoys handling third-line escalations. A typical day involves delivering high-quality support across a range of technologies while ensuring SLAs are met.
You’re perfect for this position if you:
- Have at least five years of experience working in ICT support, primarily with Microsoft technologies.
- Hold relevant industry certifications, such as MCSE, CompTIA Network+ (N+), A+, Security+ (S+), AZ-104, AZ-305/700, or equivalent. Certifications in Microsoft 365, AWS or Azure platforms are also highly desirable.
- Are confident handling escalated technical issues and guiding junior team members.
- Have proven experience working both independently and collaboratively in a team.
- Possess excellent time management and decision-making skills and can adapt to shifting priorities.
- Are highly methodical and meticulous, with strong documentation skills.
- Have a driver’s licence and your own vehicle.
- Enjoy sharing knowledge and mentoring others.
- Are motivated by continuous learning and self-improvement.
- Communicate effectively with both technical and non-technical audiences at all levels.
- Maintain a customer-focused mindset with a passion for delivering exceptional service.
- Are proactive and take ownership of your work, from analysis through resolution.
- Have a hands-on approach and strong troubleshooting ability across infrastructure environments.
Relevant skills and experience:
- Advanced experience with:
- Microsoft Hybrid Active Directory, DNS, DHCP, GPO.
- Microsoft Server and Modern Desktop environments.
- Firewall solutions: WatchGuard XTM, MikroTik, Fortigate, SonicWall.
- Networking and LAN/workstation support.
- Microsoft 365/Azure (AVD, VMs, VNETs).
- Cybersecurity platforms: Kaspersky, Sentinel, Bitdefender.
- Migrating legacy infrastructure to current Microsoft Server versions.
- Virtualisation technologies: VMware, Hyper-V.
- Physical and cloud infrastructure upgrades.
- Automation and deployment tools: MS Intune, SCCM, N-able.
Your role and responsibilities:
Among other tasks, your main responsibilities will include:
- Providing third-line ICT support to internal.
- Resolving escalated technical issues while maintaining high levels of customer satisfaction.
- Monitoring infrastructure systems to ensure uptime and reliability.
- Diagnosing and resolving hardware and software incidents (Windows, Mac, Microsoft 365).
- Assisting the support team with logged IT-related incidents as required.
- Implementing best practices for system security and data backups.
- Managing incidents end-to-end with appropriate documentation and resolution.
- Handling escalations from first- and second-line support teams.
- Rolling out, configuring and managing ICT equipment (desktops, servers, VMs).
- Maintaining excellent internal documentation and publishing support guides.
- Participating in monthly reporting and service delivery meetings with the IT Manager.
How to Apply?
Interested in joining our team? To apply for this position, please visit our Careers page and click on the "Apply now" button next to the role you're interested in.
We look forward to reviewing your application!
About Sable International
Sable International offers innovative professional services to international citizens. We create tailor-made solutions to meet the accounting, wealth, financial, currency, and nationality needs of our clients. We pride ourselves on providing solutions that suit our client’s unique individual circumstances; our employees are key in achieving this goal.
The staff in our Abuja, Cape Town, Durban, Harare, Johannesburg, Kampala, London, Lagos, Lusaka, Melbourne, and Monte Estoril offices are passionate about their areas of expertise and take pride in helping our clients achieve their goals. As a result, we have an energised and fun company culture, something that sets us apart from other professional services firms.
Requirements:
- Have at least five years of experience working in ICT support, primarily with Microsoft technologies.
- Hold relevant industry certifications, such as MCSE, CompTIA Network+ (N+), A+, Security+ (S+), AZ-104, AZ-305/700, or equivalent. Certifications in Microsoft 365, AWS or Azure platforms are also highly desirable.
- Are confident handling escalated technical issues and guiding junior team members.
- Have proven experience working both independently and collaboratively in a team.
- Possess excellent time management and decision-making skills and can adapt to shifting priorities.
- Are highly methodical and meticulous, with strong documentation skills.
- Have a driver’s licence and your own vehicle.
- Enjoy sharing knowledge and mentoring others.
- Are motivated by continuous learning and self-improvement.
- Communicate effectively with both technical and non-technical audiences at all levels.
- Maintain a customer-focused mindset with a passion for delivering exceptional service.
- Are proactive and take ownership of your work, from analysis through resolution.
- Have a hands-on approach and strong troubleshooting ability across infrastructure environments.
- Advanced experience with:
- Microsoft Hybrid Active Directory, DNS, DHCP, GPO.
- Microsoft Server and Modern Desktop environments.
- Firewall solutions: WatchGuard XTM, MikroTik, Fortigate, SonicWall.
- Networking and LAN/workstation support.
- Microsoft 365/Azure (AVD, VMs, VNETs).
- Cybersecurity platforms: Kaspersky, Sentinel, Bitdefender.
- Migrating legacy infrastructure to current Microsoft Server versions.
- Virtualisation technologies: VMware, Hyper-V.
- Physical and cloud infrastructure upgrades.
- Automation and deployment tools: MS Intune, SCCM, N-able.
- Microsoft Hybrid Active Directory, DNS, DHCP, GPO.
- Microsoft Server and Modern Desktop environments.
- Firewall solutions: WatchGuard XTM, MikroTik, Fortigate, SonicWall.
- Networking and LAN/workstation support.
- Microsoft 365/Azure (AVD, VMs, VNETs).
- Cybersecurity platforms: Kaspersky, Sentinel, Bitdefender.
- Migrating legacy infrastructure to current Microsoft Server versions.
- Virtualisation technologies: VMware, Hyper-V.
- Physical and cloud infrastructure upgrades.
- Automation and deployment tools: MS Intune, SCCM, N-able.
- Providing third-line ICT support to internal.
- Resolving escalated technical issues while maintaining high levels of customer satisfaction.
- Monitoring infrastructure systems to ensure uptime and reliability.
- Diagnosing and resolving hardware and software incidents (Windows, Mac, Microsoft 365).
- Assisting the support team with logged IT-related incidents as required.
- Implementing best practices for system security and data backups.
- Managing incidents end-to-end with appropriate documentation and resolution.
- Handling escalations from first- and second-line support teams.
- Rolling out, configuring and managing ICT equipment (desktops, servers, VMs).
- Maintaining excellent internal documentation and publishing support guides.
- Participating in monthly reporting and service delivery meetings with the IT Manager.