Description:
Skills required
- A trade-related qualification, with at least 5 years experience in forklift industry / Appropriate Business Administration qualification
- A solid capital equipment servicing background with experience on senior management level / experience in Service Management, working specifically on Industrial Equipment
- Firm knowledge of company policies and procedures
- Track record with customer retention and major accounts
Duties- Monitor dispatch of products/delivery against targets
- Customer backordered parts follow ups daily
- Following up on quoting on additional work required as applicable, from the job cards/service reports after every service and repair has been carried out
- Track, analyse and report metrics or client service levels
- Ensure the successful landing of new clients
- Carry out random inspections on customers equipment after service and repairs have been completed check up on Technician work quality and difficult repairs
- Collect monthly excess hours
- Ensuring the market related pricing and competitive information is always up to date and to report any changes and developments in the market back to the Management team
- Manage the quality of Product Support services and liaise with Rental/Short Term Rentals (STR) team
- Ensure compliance of support delivery and case resolution with stated service level agreements (SLAs)
- Submitting weekly reports
- Servicing of maintenance and chargeable customers
- Resolve/assist in the resolution of disputes with customers subcontractors on site
- Ensure systems and procedures are in place to document contractual issues and manage contractual documentation effectively and efficiently
- Ensure variances in scope during project delivery are dealt with in accordance with an agreed procedure and company objectives are met
- Lead and direct all the major contracts under the service of support area
- Attend to warranties
12 May 2025;
from:
gumtree.co.za