Contract Communications Manager - 4 Months

Description:

Reporting to: Fidelity Services Group - Head of Group Marketing and Communications

Minimum qualification and experience:

• B-degree in Communications – minimum criteria
• Minimum 6 years’ as a corporate Communications specialist
• Agency experience advantageous

Overall purpose of the job – communications:

• Influence stakeholder behavior in support of the brand vision and business priorities through effective and timely external communications and reputation management to build trust and credibility
• Ensure that perception of thought leadership and good corporate citizenship is maintained through positive PR - change behavior, attitudes and opinions
• Craft, design and execute regional communications plans aligned to marketing for the respective regions
• The incumbent will source and distribute good news stories, new products, suburb and/or market specific information, general communications and alerts via various mediums to customers, the media and other interested parties
• Develop and distribute communication material via appropriate platforms – email, social, SMS etc.
• Collaborate with the business on PR and marketing regional specific plans

Main duties:

• Coordinate all above and below the line marketing and communications activities in locations of responsibility, ensure share of voice in the regions
• In alignment with the national marketing and communications strategy, plan and implement promotional campaigns
• Ensure regular reporting on success of regional communications activities
• Ensure a consistent brand experience at all touchpoints
• Manage and work closely with PR agency to increase share of voice, reporting, best practices and insights
• Build on media relations
• Media monitoring
• Investigate appropriate communication platforms utilised by communities, cities or on a national basis for distribution of communications
• Identify suburb specific communication tools and partner with community leaders to utilise tools to communicate key messages that ultimately drives customer awareness of the brand, our activities and capabilities
• Segment customer base to appropriately define target audiences for optimal relevance of communication
• Grow awareness, liking and consideration for the Fidelity brand in the region through consistent messaging, relevant positioning and positive communications initiatives
• Formulate communications policies that aid in representing the organisation to customers, stakeholders
• Manage, distribute and analyse customer satisfaction surveys
• Take on additional communication projects as required
• Compile relevant and accurate internal communications
• Develop, deliver and manage regular social media and WhatsApp collateral to grow both brand awareness and brand positioning

Skills/Abilities

• Good written and oral communicator
• Ability to establish and maintain internal networks – organizational agility
• Good time management
• Customer focus
• Highly motivated individual
• Works well under pressure
• Attention to detail
• Ability to work alone
• Project management
• Must be able to write – articles, press releases, editorial, customer comms etc
• Must be able to manage a PR crisis – non negotiable
• Must be able to create a communication and PR strategy – non negatable

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Requirements:

• B-degree in Communications – minimum criteria
• Minimum 6 years’ as a corporate Communications specialist
• Agency experience advantageous

• Influence stakeholder behavior in support of the brand vision and business priorities through effective and timely external communications and reputation management to build trust and credibility
• Ensure that perception of thought leadership and good corporate citizenship is maintained through positive PR - change behavior, attitudes and opinions
• Craft, design and execute regional communications plans aligned to marketing for the respective regions
• The incumbent will source and distribute good news stories, new products, suburb and/or market specific information, general communications and alerts via various mediums to customers, the media and other interested parties
• Develop and distribute communication material via appropriate platforms – email, social, SMS etc.
• Collaborate with the business on PR and marketing regional specific plans

• Coordinate all above and below the line marketing and communications activities in locations of responsibility, ensure share of voice in the regions
• In alignment with the national marketing and communications strategy, plan and implement promotional campaigns
• Ensure regular reporting on success of regional communications activities
• Ensure a consistent brand experience at all touchpoints
• Manage and work closely with PR agency to increase share of voice, reporting, best practices and insights
• Build on media relations
• Media monitoring
• Investigate appropriate communication platforms utilised by communities, cities or on a national basis for distribution of communications
• Identify suburb specific communication tools and partner with community leaders to utilise tools to communicate key messages that ultimately drives customer awareness of the brand, our activities and capabilities
• Segment customer base to appropriately define target audiences for optimal relevance of communication
• Grow awareness, liking and consideration for the Fidelity brand in the region through consistent messaging, relevant positioning and positive communications initiatives
• Formulate communications policies that aid in representing the organisation to customers, stakeholders
• Manage, distribute and analyse customer satisfaction surveys
• Take on additional communication projects as required
• Compile relevant and accurate internal communications
• Develop, deliver and manage regular social media and WhatsApp collateral to grow both brand awareness and brand positioning

• Good written and oral communicator
• Ability to establish and maintain internal networks – organizational agility
• Good time management
• Customer focus
• Highly motivated individual
• Works well under pressure
• Attention to detail
• Ability to work alone
• Project management
• Must be able to write – articles, press releases, editorial, customer comms etc
• Must be able to manage a PR crisis – non negotiable
• Must be able to create a communication and PR strategy – non negatable