Warehouse Supervisor (Sales and Marketing)

Description:

Job Purpose

To plan, implement and effectively supervise warehousing operations within the Sales and Marketing Department on behalf of company toward contributing to the achievement of production targets, service level agreement- and customer demand requirements.


Key Performance Areas
Warehousing Operations

Oversees and ensures successful weekly cycle count of stock.
Ensure monthly stocktake with production and support department teams.
Ensures FIFO / LOS (line of site) principles are applied during storage and issuing of stock within area of responsibility.
Investigates stock variances and exceptions and implement an action plan.
Ensures that procedures pertaining to stock control are continuously reviewed to improve efficiencies and minimize risk to the company.
Liaises with, and assists Planning with the verification of receipts and issued goods, as well as of semi-finished components and products.
Ensures product received for storage, is accurately coded, compliant with procedures and stored in designated areas.
Ensures all non-conforming product is processed in accordance with procedures, and that scrap is adequately removed on a daily basis.
Controls damaged stock in WIP, investigates causes and takes corrective action.
Ensures that all consignment stock procedures are being adhered to when consignment stock is collected.
Creates and maintains work instructions.
Cycle count of stock executed successfully.
FIFO and LOS principles adhered to.
Investigation reports / outcomes.
Procedures and processes continuously reviewed and complied with.
Verification of receipts and goods issued (accuracy and compliance assured).
Storage coding system in place and compliant with set procedures / standards.
Damage / loss / waste controlled (reports available).
Research on developments in technology / field of practice.


Administration, Systems and Reporting

Ensures integrity of database information is maintained on SAP at all times.
Writes out all credit notes, record in register and get approval.
Captures rotations returned on the system.
Writes new invoice number on document and retain copy for record purposes.
Updates checks and charges spreadsheet.
Captures scrap differences on spreadsheet.
Ensures that stationary is ordered timeous.
Ensures that all protective clothing and gear is ordered.
Ensures that daily, weekly and monthly health and safety check sheets are completed and accidents reported to relevant HR function.
Data and information integrity assured (correctness and accuracy on SAP).
Record keeping system in place.
Capturing of data on time and accurate.
Orders processed correctly and on time.
Check sheets, registers kept updated.
Document control and tracking system in place.


Compliance

Operates within controls and procedures in order to ensure the integrity of company.
Identifies and reports risks or areas of concern to management within own department and area of responsibility.
Ensures compliance with all relevant regulations and procedures to prevent fruitless, wasteful and irregular expenditure.
Ensures that all health and safety regulations are adhered to in the warehouse.
Compliance with applicable regulations and procedures.
Risks reported to Manager.
Availability of documentation and records.
Cost and expenditure monitored – waste minimized.


Customer Service

Maintains effective working relationships with customers (both internal and external) towards rendering highest quality of services.
Represents company in meetings with relevant stakeholders.
Identifies and solves problems creatively whilst demonstrating a high level of integrity in line with company core values.
Client / Customer / Employee satisfaction index.
Comebacks / discrepancies minimized.
Compliance with applicable regulations and procedures.


Staff Supervision

Ensures that all employees have signed performance agreements.
Monitors and measures performance quarterly by conducting employee appraisals.
In collaboration with HR, identify staff performance objectives, potential areas of development and action plans where necessary.
Ensures ongoing training and development of employees.
Addresses employee relations matters fairly and promptly.
HR procedures adhered to.
Performance contracts in place.
Performance appraisal sessions held.
Performance objectives set and achieved.
Feedback received from employees.
Training and development plans in place.
ER matters attended to.

Cost And Financial Control

Contributes to the budget preparation process.
Promotes and communicates the effective, efficient, economical and transparent use of financial and other resources.
Monitors and controls expenditure against budget and ensures spending occurs within budgetary limits and company financial guidelines, report deviations to direct Manager.
Explores opportunities to control and reduce costs.
Budget input provided in a timely manner.
Compliance with applicable regulations and procedures.
Cost and expenditure monitored – waste minimized.
Opportunities to control and reduce cost presented and implemented.

Requirements:

Qualifications

Diploma in Warehousing / Logistics / Supply Chain / Procurement or related fields (NQF 5)


Experience

Up to 5 years’ experience in Warehousing / Inventory and Stock Control / Logistics / Supply Chain / Procurement in a Manufacturing environment of which: 1 to 2 years should be at Supervisory level


Technical Competencies

Computer Literacy (MS Office Suite and SAP, ERP Systems and other job-specific software systems).
Knowledge of relevant Stores / Warehousing / Logistics and Planning Processes and Practices.