Description:
Purpose of Position:Managing monthly retainers and once off clients as allocated to them
Key Performance Areas:
Do assessment on all clients and develop action plan and time frame
Site visits / on site meetings with all clients where necessary.
Develop and email action plan, including time frame on the way forward.
Develop all documents / files / contractors’ packs
Once index is received from client, action in a timely manner.
If we need to contact our client’s client for safety file requirements, this should be done on the same day the request is received from the client.
Once index in received and actioned contact the client as soon as possible to request any documents that might be needed from them.
Ensure a clear scope of work is confirmed by the client.
Open and up to date communication with the client at all times.
Deliver the file to the client, ensure there is enough time to work through the file with the client and answer any questions they might have. It would be ideal if the client can sign off the file at this stage with you being present.
With once off clients a follow up email should be sent a week after delivering the file follow up on progress.
Should any of these contractors’ packs be developed on Passport 360 or HSEC Online this should be
Booking of all training, inductions and medicals managed by MSHEQ as well.
Tracking should be done of any medicals, inductions or training expiring.
Arrange payments for medicals where necessary.
Communicate booking dates as well as any information the client might need to know or take with them.
We should notify the client of any upcoming expiry dates 30 days in advance
Communicate with all clients regarding progress
Weekly reports, per retainer client, should be sent to the head of consulting every Friday.
Good Client record keeping
No work is allowed to be done on a desktop. All work should be done on one drive in the relevant client’s folder.
All documents received from clients via email should be saved to one drive immediately.
All MSHEQ policies and procedures regarding the POPI act should be adhered to.
Site visits
Travel sheets to be updated the same day or the following at the latest.
Appointments should be made before travelling to any sites.
Consultants must communicate with each other to ensure that trips are best utilised, if possible, all clients that work on that site should be actioned at the same time.
Good relationships with all personnel on the mines / client’s clients should be maintained at all times.
Managing client’s risks identified
For any client where safety files are developed for their premises / offices. Ensure that all relevant risks are identified and control measures put in place.
Keep up with changes in laws and regulations.
Keep up with all changes in laws and regulations.
Subscribe to as many as possible websites, etc to receive emails on updates
Audits
Audit date to be scheduled with client.
Auditor to send introduction email together with audit criteria in order for client to prepare accordingly.
Auditor to be on time.
Complete audit to be conducted on site, incl. documentation and facilities.
Audit report to be developed in a timeous manner.
Before audit report is emailed / delivered, check with finance if payment was received.
Audit reports to be hand delivered and close out meeting to be held with identified clients.
Selling opportunities to be identified in audit and client to be informed that this is something that MSHEQ can assist with.
A follow up email should be sent a month after the issue of the audit report to check how close out of findings are progressing
General
:
Overnight trips to client sites will be required
Requirements:
Minimum Requirements:Grade 12/Matric
Samrak
3+ years Health and Safety Experience
12 May 2025;
from:
careers24.com