Description:
QUALIFICATION & EXPERIENCE:
- Control room background – environment
- Grade 12
- CO1 (2 Years)
- Grade C
- Literate in English & Afrikaans (written / verbal)
- Must be able to draft reports
- Telephone etiquette
- Computer literate
- Drivers License
MAIN PURPOSE OF JOB:
- Effectively manage all satellite resources to ensure acceptable service levels.
- Effectively manage all aspects of the satellite hubs.
- Effectively assists Control Room Managers in the smooth running of these hubs.
- Daily hands on supervision and coaching.
- Daily managing and coordinating of CCTV staff and resources.
- Liaison with Inland Surveillance Centre Manager
- Daily inspections to ensure that all equipment is in good working order and replaced ASAP if reported faulty.
- This position will enable us to maintain and improve relationships with the neighbourhood watch committees on a daily basis and resolve any queries quickly.
- Training and coaching of staff on a regular basis. Currently training only takes place once a quarter.
- Hands On Supervision of Satellite hubs
- Visiting Satellite hubs daily.
- Assessment, training and motivation of staff.
- Incident Investigations
- Facilities Management - Ensure all computers and equipment are in good working order
- Systems administrator
- Stock Control
- Drafting of Standard Operating Procedures for the Satellite hubs.
- EHS administrator for the hubs.
- Promotions
- Keeping of statistics – reports specific to the satellite hubs.
- Drawing of reports and analyzing them.
- Dealing with client complaints and queries and keeping record thereof
- Liaise with clients, committees on hub related issues.
- Assessing and motivation of staff
- Ensure that strict discipline is kept and SOPs are strictly adhered to
- Ensure that the Satellite hubs runs efficiently 24/7/365
- Pro-active management of staff
- Dealing with all staff related issues
- Client relations, retention and customer care – ensure all client complaints are resolved
- Administration – submitting daily, weekly and monthly reports as well as recommendations for improvements
- Recruitment – final interviews with potential applicants
- Weekly / Monthly training of staff based on training needs identified.
- Attend Monthly Staff and Committee Meetings
- Hermanus Control Room
- Worcester Control Room
- Vryheid Control Room
- Rondebosch CID (revenue generating)
- Welgemoed CID (revenue generating)
- Boston CID (revenue generating)
- Newlands CID (revenue generating)
- Muizenberg CID (revenue generating)
- Stellenbosch/Tableview Hub
- CVIC Hub
- WatchCom Hub
- Assessment, training and motivation of staff.
- Incident Investigations
- Facilities Management - Ensure all computers and equipment are in good working order
- Systems administrator
- Ensuring Standard Operating Procedures for the CCTV clients is received and loaded on platform
- Keeping of statistics relating to CCTV
- Drawing of reports and analyzing them.
- Dealing with client complaints and queries and keeping record thereof
- Liaise with clients, committees CCTV related issues.
- Assessing and motivation of staff
- Ensure that strict discipline is kept and SOPs are strictly adhered to
- Ensure that the Coastal CCTV Room runs efficiently 24/7/365
- Pro-active management of staff
- Dealing with all staff related issues
- Client relations, retention and customer care – ensure all client complaints are resolved
- Weekly / Monthly training of staff based on training needs identified.
- Attend Monthly Staff and Committee Meetings
4. Number of schemes and cameras currently being monitored in Coastal CCTV Room
- DSS Clients (residential) – 61
- Cameras – 96
- HIK (community schemes) 88
- Cameras - 905
COMPETENCIES
(TECHNICAL & BEHAVIOURAL)
- Caring about direct reports
- Comfort around higher management
- Managerial courage
- Decision quality
- Interpersonal savvy
- Motivating others
- Time Management
- Customer Service Orientated
- Excellent Communication Skills
- Excellent Attendance
- Ability to work under pressure
- Ability to work unsupervised.
- Work overtime when required (flexi hours)
- Ability to identify problem areas and solve with long term solutions
- High standards of delivery and output
- Customer interaction skills
- Work independently
- Ability to handle pressure
- Ability to manage staff effectively
- Highly motivated individual who strives to manage and work with a winning team he/she developed
We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful
Requirements:
- Control room background – environment
- Grade 12
- CO1 (2 Years)
- Grade C
- Literate in English & Afrikaans (written / verbal)
- Must be able to draft reports
- Telephone etiquette
- Computer literate
- Drivers License
- Effectively manage all satellite resources to ensure acceptable service levels.
- Effectively manage all aspects of the satellite hubs.
- Effectively assists Control Room Managers in the smooth running of these hubs.
- Daily hands on supervision and coaching.
- Daily managing and coordinating of CCTV staff and resources.
- Liaison with Inland Surveillance Centre Manager
- Daily inspections to ensure that all equipment is in good working order and replaced ASAP if reported faulty.
- This position will enable us to maintain and improve relationships with the neighbourhood watch committees on a daily basis and resolve any queries quickly.
- Training and coaching of staff on a regular basis. Currently training only takes place once a quarter.
- Visiting Satellite hubs daily.
- Assessment, training and motivation of staff.
- Incident Investigations
- Facilities Management - Ensure all computers and equipment are in good working order
- Systems administrator
- Stock Control
- Drafting of Standard Operating Procedures for the Satellite hubs.
- EHS administrator for the hubs.
- Promotions
- Keeping of statistics – reports specific to the satellite hubs.
- Drawing of reports and analyzing them.
- Dealing with client complaints and queries and keeping record thereof
- Liaise with clients, committees on hub related issues.
- Assessing and motivation of staff
- Ensure that strict discipline is kept and SOPs are strictly adhered to
- Ensure that the Satellite hubs runs efficiently 24/7/365
- Pro-active management of staff
- Dealing with all staff related issues
- Client relations, retention and customer care – ensure all client complaints are resolved
- Administration – submitting daily, weekly and monthly reports as well as recommendations for improvements
- Recruitment – final interviews with potential applicants
- Weekly / Monthly training of staff based on training needs identified.
- Attend Monthly Staff and Committee Meetings
- Hermanus Control Room
- Worcester Control Room
- Vryheid Control Room
- Rondebosch CID (revenue generating)
- Welgemoed CID (revenue generating)
- Boston CID (revenue generating)
- Newlands CID (revenue generating)
- Muizenberg CID (revenue generating)
- Stellenbosch/Tableview Hub
- CVIC Hub
- WatchCom Hub
- Assessment, training and motivation of staff.
- Incident Investigations
- Facilities Management - Ensure all computers and equipment are in good working order
- Systems administrator
- Ensuring Standard Operating Procedures for the CCTV clients is received and loaded on platform
- Keeping of statistics relating to CCTV
- Drawing of reports and analyzing them.
- Dealing with client complaints and queries and keeping record thereof
- Liaise with clients, committees CCTV related issues.
- Assessing and motivation of staff
- Ensure that strict discipline is kept and SOPs are strictly adhered to
- Ensure that the Coastal CCTV Room runs efficiently 24/7/365
- Pro-active management of staff
- Dealing with all staff related issues
- Client relations, retention and customer care – ensure all client complaints are resolved
- Weekly / Monthly training of staff based on training needs identified.
- Attend Monthly Staff and Committee Meetings
- DSS Clients (residential) – 61
- Cameras – 96
- HIK (community schemes) 88
- Cameras - 905
- Caring about direct reports
- Comfort around higher management
- Managerial courage
- Decision quality
- Interpersonal savvy
- Motivating others
- Time Management
- Customer Service Orientated
- Excellent Communication Skills
- Excellent Attendance
- Ability to work under pressure
- Ability to work unsupervised.
- Work overtime when required (flexi hours)
- Ability to identify problem areas and solve with long term solutions
- High standards of delivery and output
- Customer interaction skills
- Work independently
- Ability to handle pressure
- Ability to manage staff effectively
- Highly motivated individual who strives to manage and work with a winning team he/she developed
12 May 2025;
from:
careers24.com