Description:
We are seeking a highly organized and proactive Administrative Support & Call Centre Sales Specialist to join our dynamic team. This individual will play a key role in managing administrative tasks, handling document organization, and providing outstanding customer service through our call centre while actively engaging in sales. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.
What you'll do
Administrative Support
- Manage and maintain accurate records, files, and documents both digitally and physically
- Assist with scheduling, correspondence, and general office support
- Organize and maintain office supplies, ensuring everything is available for daily operations
- Prepare reports, presentations, and other documents as requested by the management team
Document Management
- Obtain documents from customers in a timely manner
- Handle document filing, scanning, and organizing of company records in accordance with internal guidelines
- Ensure documents are updated, categorized, and easily accessible for team members
- Support the preparation of documents for meetings, contracts, and other business-related requirements
Call Centre Sales
- Answer incoming calls in a professional and timely manner
- Provide product/service information and address customer inquiries effectively
- Upsell and cross-sell products/services where appropriate to meet sales targets
- Follow up with leads and maintain a positive relationship with customers
- Manage customer complaints or concerns and escalate issues to relevant departments if needed
Sales Support
- Assist in tracking sales goals and helping the team meet targets
- Process orders and assist in maintaining customer databases
- Help with customer inquiries related to pricing, availability, and product features
Requirements:
We are seeking a highly organized and proactive Administrative Support & Call Centre Sales Specialist to join our dynamic team. This individual will play a key role in managing administrative tasks, handling document organization, and providing outstanding customer service through our call centre while actively engaging in sales. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.
What you'll do
Administrative Support
- Manage and maintain accurate records, files, and documents both digitally and physically
- Assist with scheduling, correspondence, and general office support
- Organize and maintain office supplies, ensuring everything is available for daily operations
- Prepare reports, presentations, and other documents as requested by the management team
Document Management
- Obtain documents from customers in a timely manner
- Handle document filing, scanning, and organizing of company records in accordance with internal guidelines
- Ensure documents are updated, categorized, and easily accessible for team members
- Support the preparation of documents for meetings, contracts, and other business-related requirements
Call Centre Sales
- Answer incoming calls in a professional and timely manner
- Provide product/service information and address customer inquiries effectively
- Upsell and cross-sell products/services where appropriate to meet sales targets
- Follow up with leads and maintain a positive relationship with customers
- Manage customer complaints or concerns and escalate issues to relevant departments if needed
Sales Support
- Assist in tracking sales goals and helping the team meet targets
- Process orders and assist in maintaining customer databases
- Help with customer inquiries related to pricing, availability, and product features
- Manage and maintain accurate records, files, and documents both digitally and physically
- Assist with scheduling, correspondence, and general office support
- Organize and maintain office supplies, ensuring everything is available for daily operations
- Prepare reports, presentations, and other documents as requested by the management team
- Obtain documents from customers in a timely manner
- Handle document filing, scanning, and organizing of company records in accordance with internal guidelines
- Ensure documents are updated, categorized, and easily accessible for team members
- Support the preparation of documents for meetings, contracts, and other business-related requirements
- Answer incoming calls in a professional and timely manner
- Provide product/service information and address customer inquiries effectively
- Upsell and cross-sell products/services where appropriate to meet sales targets
- Follow up with leads and maintain a positive relationship with customers
- Manage customer complaints or concerns and escalate issues to relevant departments if needed
- Assist in tracking sales goals and helping the team meet targets
- Process orders and assist in maintaining customer databases
- Help with customer inquiries related to pricing, availability, and product features
- Document Management: 1 to 2 years
- Microsoft Office: 1 to 2 years
- Sales: 1 to 2 years
- Excel: 1 to 2 years
- Administraion: 1 to 2 years
What you'll need
- Proven experience in administrative support, document management, or customer service, preferably in a sales-oriented environment
- Strong communication skills, both verbal and written
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Experience with CRM software and call centre systems is a plus
- Ability to handle sensitive information with confidentiality and professionalism
- Strong organizational skills and attention to detail
- Ability to multitask and adapt to changing priorities in a fast-paced environment
- A positive, solution-oriented attitude and ability to work well in a team setting
Education
- High School Diploma or equivalent required
- Proven experience in administrative support, document management, or customer service, preferably in a sales-oriented environment
- Strong communication skills, both verbal and written
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Experience with CRM software and call centre systems is a plus
- Ability to handle sensitive information with confidentiality and professionalism
- Strong organizational skills and attention to detail
- Ability to multitask and adapt to changing priorities in a fast-paced environment
- A positive, solution-oriented attitude and ability to work well in a team setting
- High School Diploma or equivalent required
What you'll need
- Proven experience in administrative support, document management, or customer service, preferably in a sales-oriented environment
- Strong communication skills, both verbal and written
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Experience with CRM software and call centre systems is a plus
- Ability to handle sensitive information with confidentiality and professionalism
- Strong organizational skills and attention to detail
- Ability to multitask and adapt to changing priorities in a fast-paced environment
- A positive, solution-oriented attitude and ability to work well in a team setting
Education
- High School Diploma or equivalent required
09 May 2025;
from:
careers24.com