Description:
The Design Operations Manager will lead and manage the design team''''''''s processes, workflows, and the team''''''''s overall performance. As the head of this department you will ensure that design projects are executed efficiently, while maintaining a focus on high-quality designs that in the end result in optimizing sales, maximizing ROI.
Responsibilities
Design Team Leadership
Lead and mentor a team of designers, providing guidance, feedback, and fostering professional growth
Allocate tasks and responsibilities to team members based on strengths and expertise.
Do in-depth assessments of the teams workflows and determine an average handling time (AHT) for every type of task.
Ensure the design team has the resources and tools they need to succeed, supporting them in meeting deadlines, quality standards, and business requirements.
Promote a collaborative, innovative, and efficient work culture within the team.
Ensure that TAM and scorecards are accurate, objective, filled out and served in a timely manner. Fill in monthly KPIs for the whole team including art supervisor.
Manage and coordinate the recruitment and training of new designers
Follow the PIP process for underperforming staff.
Project Management and Operations
Manage all the design projects simultaneously, from concept to final delivery.
Oversee the allocation of budgets for design-related projects and resources.
Develop, implement, and continuously improve design processes to ensure the smooth and efficient delivery of design assets and projects.
Oversee and manage design project schedules, ensuring that each project is completed on time and within scope.
Manage multiple design projects simultaneously, prioritizing work based on business needs and team capacity.
Ensure timely feedback and approvals from stakeholders and resolve any issues that may impact project timelines or quality.
Create and maintain design documentation, guidelines, and best practices to ensure consistency across the businesss design touchpoints.
Oversee the organization, storage, and retrieval of all design assets, ensuring efficient access for the team.
Ensure proper file management and version control for ongoing projects.
Collaborate with the different departments to streamline communication and ensure design requirements are met.
Quality Control for Design and Design Tools
Ensure that all design work adheres to brand guidelines and maintains high standards of visual and functional quality.
Conduct design reviews to ensure that deliverables meet business objectives, user needs, and the companys brand vision.
Evaluate, select, and manage design tools, software, and resources to ensure the team is working with the best technology available.
Monitor design trends, emerging tools, and bes