Description:
Purpose of the Job
To represent the company and provide a meet & greet and concierge service to travellers.
Scope
To represent the company in accordance with the standards and requirements.
PRINCIPLE ACCOUNTABILITIES & RESPONSIBILITIES
Meet and Greet
To meet and greet travellers at Cape Town International Airport Ensure that signage for travellers is presentable and visible to arriving travellers Escort travellers to their vehicles and/or accompany guests to place of accommodation Assembling Group travellers and escorting groups to their vehicles
Customer Service
Prepare personalized welcome documentation for travellers including 24-hour emergency contact details Meet with travellers within 24 hours of their arrival at their place of accommodation (within reason) and brief travellers on their itinerary Check services booked and reconfirm where necessary Receive and resolve any complaints from travellers Manage calls received on the 24-hour emergency contact Provide support to travellers throughout their journey Provide support in case of accidents and sickness
Concierge Services
Gain an understanding of the travellers’ needs Suggest appropriate activities, restaurants and excursions Arrange gifts for special occasions Manage and resolve client complaints Provide support in case of accident/illness of travellers Manage emergency support phone 24/7
Administration
Full understanding and follow-through of all divisional procedures and policies Submit timeous reports as requested and adhere to deadlines Maintain complete confidentiality with all company intellectual capital
Teamwork
To build and maintain good relationships within the team Pro-actively get involved Assist in areas of expertise Flexibility to assist colleagues out of normal office hours, when and if required
Learning and Development
Continuously develop product knowledge, attend industry events / seminars / conferences, and participate in supplier workshops, educationals and trade shows Keep abreast of industry trends Attend all internal training interventions
Values
Passion – Energy and Excitement and enthusiasm in all we do! Innovation – Our desire to make changes by introducing new methods, ideas or product for the benefit of all stakeholders Respect – I value myself and others (stakeholders), the environment and div...Additional Info:
4 to 6 years
Salary: RNegotiable
Job Reference #: 4021360647
08 Sep 2022;
from:
gumtree.co.za