Description:
This position plays a critical role in the smooth running of the branch’s operations. This position is responsible for ensuring that all callouts are closed within the Service Level Agreement (SLA) timeframe, thereby maintaining customer satisfaction and operational efficiency. The role includes managing stock levels to ensure that inventory is accurately tracked and available when needed, as well as overseeing the management of petty cash with transparency and accountability.
Additionally, the Operations Administrator is tasked with supporting the team by fostering a positive work environment, addressing team needs promptly, and ensuring effective communication across departments. By maintaining detailed records and providing administrative support, the Operations Administrator helps streamline processes, improve operational workflows, and enhance the overall productivity of the team.
QUALIFICATIONS and EXPERIENCE
1. Relevant Qualification.
2. Exposure within a client service environment.
3. 1-2 years’ experience as a Warehouse Administrator.
4. 1-2 years’ experience as an Operations Administrator
5. Experience with stock control.
SKILLS and KNOWLEDGE
1. Analysis skills.
2. Intermediate proficiency in Ms. Office.
3. Knowledge of capturing on a database would be beneficial.
4. Telephone etiquette.
5. Attention to detail.
PERSONAL ATTRIBUTES
Written Communication - The ability to express ideas clearly in memoranda, reports, letters or other documents with appropriate organization and structure, correct grammar and language and terminology that is adjusted to the characteristics and needs of the audience. Verbal Communication - The ability to express ideas effectively in individual or group situations (including non-verbal communication), adjusting language or terminology to the characteristics and needs of the audience. Conflict Management - The ability to effectively manage and resolve conflict situations in the workplace. Interpersonal Sensitivity - The ability to demonstrate an awareness of how others feel and its empathetic towards the needs and feelings of others. Teamwork - A genuine intention to work cooperatively with others, to be part of a team, to work together as opposed to working separately or competitively. Business Acumen - The ability to understand the key business issues and relevant external factors impacting on the success of the organization. Drive and Commitment - The ability to set and achieve the highest possible standards of performance for oneself. Portrays a strong bias towards action. Tenacity - The ability to stay with a position or plan of action until the desired objective is achieved or it is no longer reasonably attainable. Negotiation - The ability to effectively explore alternatives and positions in situat