Description:
Reporting Line: CEO
Main Job Purpose:
The Operations Manager ensures the seamless execution of operational processes and service delivery, both internally and externally. This role encompasses overseeing project implementation, resource management, and the maintenance of service standards. Reporting directly to the CEO, the Operations Manager plays a critical role in aligning operational strategies with overall objectives and fostering organisational efficiency.
Minimum Desired Qualifications:
Bachelor’s degree in Business Administration, Operational Management, or a related field ITIL Qualification Project Management Qualification Master’s Degree (Preferred)Minimum Desired Experience:
Proven 8+ years’ experience in operations management within the ICT sector Demonstrated leadership in managing multi-disciplinary teams and complex projects Experience in service delivery, resource optimisation, and vendor relationshipsMinimum Desired Competencies:
Comprehensive knowledge of ICT infrastructure, storage solutions, client solution, and cloud services Strong understanding of Dell, HP, Huawei, VMware, and Veeam operational requirements Exceptional project management and resource allocation skills Knowledge of government tender processes and compliance standardsResponsibilities and Accountability:
Leadership and Strategic Alignment:
Develop and implement operational strategies aligned with overall goals Serve as the primary point of accountability for operational performance Collaborate with the CEO to set and achieve key performance indicators (KPIs)Service Delivery:
Oversee project execution, ensuring timely delivery and client satisfaction Maintain high standards of service delivery through robust quality assurance processes Optimise processes to enhance operational efficiencyResource and Team Management:
Manage and allocate resources effectively to meet project and client requirements Lead, mentor, and develop operational staff, promoting a high-performance culture Conduct regular performance evaluations aligned with organisational policiesClient and Vendor Relationship:
Build and maintain strong vendor partnerships to ensure access to cutting-edge technology Act as the escalation point for client issues, ensuring resolution and satisfaction Represent the organisation in operational negotiations and strategic vendor engagementsRisk Management:
Ensure adherence to industry regulations, government tender requirements, and company policies Identify an
09 May 2025;
from:
gumtree.co.za