Description:
The Regional Aftersales Manager oversees aftersales operations in a designated region.Responsibilities include managing dealership and customer inquiries, warranty adjudication, offering technical support, coordinating training, and acting as the main contact for fleet customers.
The role involves collaborating with internal teams, dealerships, and external partners to improve customer satisfaction, ensure warranty policy compliance, and promote service excellence across the network.
Dealer Support & Aftersales Operations
Serve as the primary contact for dealership service managers and aftersales teams in the region. Offer guidance on service processes, workshop efficiency, and customer service best practices. Ensure adherence to OEM standards, policies, and procedures across service centers. Address and resolve daily operational issues related to service, repairs, parts availability, and technical concerns. Conduct regular dealership visits to assess service performance and identify areas for improvement. Warranty Adjudication & Compliance
Manage the warranty claims process for the region, ensuring accurate and timely adjudication in line with OEM policies. Assist dealers with complex or disputed warranty claims, offering technical insights and recommendations. Perform audits on warranty claims to ensure compliance and prevent fraud. Work with the central warranty department to address recurring issues and improve claim processing efficiency. Technical Guidance & Support
Provide technical support to dealership service teams for diagnostics, troubleshooting, and repair strategies. Collaborate with the central technical support team to resolve complex technical issues. Identify recurring technical issues in the region and implement corrective actions to reduce downtime.
Field Fixes, Software Updates & Service Campaigns
Assist dealerships in implementing field fixes, software updates, and service campaigns. Training & Development Coordination
Identify regional training needs and coordinate technical and non-technical training sessions for dealership staff. Ensure service technicians and aftersales teams are continuously trained on the latest technology and repair procedures. Collaborate with the Technical department to schedule workshops, certification programs, and refresher courses. Foster a culture of ongoing learning and professional development within the dealer network. Key Account Management & Customer Relations
Serve as the primary aftersales contact for fleet customers and key accounts. Monitor fleet performance, address service-related concerns, and e
01 May 2025;
from:
gumtree.co.za