Description:
Are you a tech-savvy professional with a passion for solving problems and helping people? We’re looking for a Support Technician to join our IT department. In this role, you’ll be on the front line of technical support, ensuring our systems run smoothly and our users stay productive. If you're proactive, resourceful, and ready to grow your IT career in a collaborative environment — we’d love to hear from you!
Minimum Requirements:
- Working knowledge of computer systems, hardware, and networking
- Strong troubleshooting, diagnostic, and communication skills
- Ability to manage time effectively and prioritize multiple tasks
- A customer-oriented attitude with a proactive, team-focused mindset
- Relevant IT certification (e.g. CompTIA A+ , Network+ , or Microsoft Certified IT Professional ) preferred
- Previous experience in a technical support or helpdesk role is an advantage
Key Areas of Responsibility:
- Provide first-line technical support for hardware, software, and network-related issues
- Install, configure, test, and upgrade computer systems and software
- Deliver guidance and training to users on IT tools and new technologies
- Troubleshoot and resolve issues, escalating complex problems when necessary
- Ensure the security and privacy of IT systems and data
- Manage and resolve support tickets within agreed Service Level Agreements (SLAs)
- Maintain detailed logs of repairs, fixes, and maintenance activities
- Monitor IT inventory, place equipment orders, and log asset allocations
- Support procurement processes and liaise with suppliers for warranty claims
- Assist in planning and executing system upgrades and routine maintenance
- Provide backup support for helpdesk operations during busy or absent periods
- Collaborate with team members on IT projects and general support tasks
- Take ownership of user issues from identification through to resolution
Why Join Us?
- Work in a supportive, fast-paced environment where your contribution matters
- Be part of a collaborative team that values innovation and continuous learning
- Gain exposure to a wide range of technologies and real opportunities for career development
Requirements:
Are you a tech-savvy professional with a passion for solving problems and helping people? We’re looking for a Support Technician to join our IT department. In this role, you’ll be on the front line of technical support, ensuring our systems run smoothly and our users stay productive. If you're proactive, resourceful, and ready to grow your IT career in a collaborative environment — we’d love to hear from you!
Minimum Requirements:
- Working knowledge of computer systems, hardware, and networking
- Strong troubleshooting, diagnostic, and communication skills
- Ability to manage time effectively and prioritize multiple tasks
- A customer-oriented attitude with a proactive, team-focused mindset
- Relevant IT certification (e.g. CompTIA A+ , Network+ , or Microsoft Certified IT Professional ) preferred
- Previous experience in a technical support or helpdesk role is an advantage
Key Areas of Responsibility:
- Provide first-line technical support for hardware, software, and network-related issues
- Install, configure, test, and upgrade computer systems and software
- Deliver guidance and training to users on IT tools and new technologies
- Troubleshoot and resolve issues, escalating complex problems when necessary
- Ensure the security and privacy of IT systems and data
- Manage and resolve support tickets within agreed Service Level Agreements (SLAs)
- Maintain detailed logs of repairs, fixes, and maintenance activities
- Monitor IT inventory, place equipment orders, and log asset allocations
- Support procurement processes and liaise with suppliers for warranty claims
- Assist in planning and executing system upgrades and routine maintenance
- Provide backup support for helpdesk operations during busy or absent periods
- Collaborate with team members on IT projects and general support tasks
- Take ownership of user issues from identification through to resolution
Why Join Us?
- Work in a supportive, fast-paced environment where your contribution matters
- Be part of a collaborative team that values innovation and continuous learning
- Gain exposure to a wide range of technologies and real opportunities for career development
Are you a tech-savvy professional with a passion for solving problems and helping people? We’re looking for a Support Technician to join our IT department. In this role, you’ll be on the front line of technical support, ensuring our systems run smoothly and our users stay productive. If you're proactive, resourceful, and ready to grow your IT career in a collaborative environment — we’d love to hear from you!
Minimum Requirements:
- Working knowledge of computer systems, hardware, and networking
- Strong troubleshooting, diagnostic, and communication skills
- Ability to manage time effectively and prioritize multiple tasks
- A customer-oriented attitude with a proactive, team-focused mindset
- Relevant IT certification (e.g. CompTIA A+ , Network+ , or Microsoft Certified IT Professional ) preferred
- Previous experience in a technical support or helpdesk role is an advantage
Key Areas of Responsibility:
- Provide first-line technical support for hardware, software, and network-related issues
- Install, configure, test, and upgrade computer systems and software
- Deliver guidance and training to users on IT tools and new technologies
- Troubleshoot and resolve issues, escalating complex problems when necessary
- Ensure the security and privacy of IT systems and data
- Manage and resolve support tickets within agreed Service Level Agreements (SLAs)
- Maintain detailed logs of repairs, fixes, and maintenance activities
- Monitor IT inventory, place equipment orders, and log asset allocations
- Support procurement processes and liaise with suppliers for warranty claims
- Assist in planning and executing system upgrades and routine maintenance
- Provide backup support for helpdesk operations during busy or absent periods
- Collaborate with team members on IT projects and general support tasks
- Take ownership of user issues from identification through to resolution
Why Join Us?
- Work in a supportive, fast-paced environment where your contribution matters
- Be part of a collaborative team that values innovation and continuous learning
- Gain exposure to a wide range of technologies and real opportunities for career development
- Working knowledge of computer systems, hardware, and networking
- Strong troubleshooting, diagnostic, and communication skills
- Ability to manage time effectively and prioritize multiple tasks
- A customer-oriented attitude with a proactive, team-focused mindset
- Relevant IT certification (e.g. CompTIA A+ , Network+ , or Microsoft Certified IT Professional ) preferred
- Previous experience in a technical support or helpdesk role is an advantage
- Provide first-line technical support for hardware, software, and network-related issues
- Install, configure, test, and upgrade computer systems and software
- Deliver guidance and training to users on IT tools and new technologies
- Troubleshoot and resolve issues, escalating complex problems when necessary
- Ensure the security and privacy of IT systems and data
- Manage and resolve support tickets within agreed Service Level Agreements (SLAs)
- Maintain detailed logs of repairs, fixes, and maintenance activities
- Monitor IT inventory, place equipment orders, and log asset allocations
- Support procurement processes and liaise with suppliers for warranty claims
- Assist in planning and executing system upgrades and routine maintenance
- Provide backup support for helpdesk operations during busy or absent periods
- Collaborate with team members on IT projects and general support tasks
- Take ownership of user issues from identification through to resolution
- Work in a supportive, fast-paced environment where your contribution matters
- Be part of a collaborative team that values innovation and continuous learning
- Gain exposure to a wide range of technologies and real opportunities for career development
09 May 2025;
from:
careers24.com