Description:
Emerald Life Proprietary Limited is a licensed Micro Insurer with its head office in Bellville, Western Cape. We seek to recruit a positive and self-motivated individual to join our Administration Department in the capacity of a Branch Administrator Assistant. The incumbent will be situated at our Bloemfontein District Office and will work Monday to Friday 08h00am to 16h30pm.
Summary: Key duties and Responsibilities
Checking new business, advance capturing, and scanning: Check new business. Advance Capture new business before specified cut-off times. Scan new business onto company internal system. Adhoc Duties: Receive & sign for packages. Welcoming clients. Refreshments and comfort. Deliver messages in a manner that gain support, is clear and specific. Attending to walk-in client’s queries. Cross-sell Emerald Life products and motivate clients for better cover.
Without distracting from the specific tasks and duties referred to herein, you may be required from time to time to comply with any reasonable requests or instructions of your reporting line, which may all be outside the tasks specified above, to facilitate the smooth running of the Administration department.
Qualifications and Experience
· Grade 12 or similar qualification is essential.
· Excellent written and verbal communication skills in English & Sesotho is essential.
· Additional Language(s) will be advantageous.
· Minimum of 1 to 2 years’ proven work experience Funeral Insurance.
· Admin office work and customer service experience will be preferred.
· Experience with MS Office, especially Excel, Word and Outlook are required.
· Must have a minimum typing speed of 25 words per minute.
Skills and Attributes
· Ensure that clients are addressed in a professional, helpful, and friendly manner:
o Effective listening skills, patience, and empathy.
· Good time management and attention to detail.
· Be self-motivated, work independently and as part of a team.
· Adhere to deadlines and be able to work under pressure.
Should you meet the requirements and are interested in the position offered, please apply with your updated CV, cover letter, contactable references and salary expectation by no later than close of business on Tuesday, 13 May 2025 to recruitment@emeraldlife.co.za.
In compliance with the Protection of Personal Information Act (POPIA), we would like to inform you that personal information provided by applicants will be used solely for the purpose of recruitment and selection processes within Emerald Life Proprietary Limited. By submitting your application, you consent to the collection and processing of your personal information by Emerald Life Proprietary Limited.
Please consider your application unsuccessful should you not have been contacted within 2 days of the closing date.