Description:
Emerald Life Proprietary Limited is a licensed Micro Insurer with its head office in Bellville, Western Cape. We seek to recruit an energetic, positive and self-motivated individual to join our Customer Care Department in the capacity of Customer Care Consultant . The incumbent will be situated at our Head Office in Bellville and will work Mondays to Fridays 08h00am to 16h30pm.
Summary: Key duties & Responsibilities
· Inbound Calls:
o Assist and verify clients with queries relating to their funeral insurance policies.
o Assist clients with product information.
o Answer and assist with overflow Inbound calls, and when needed, transfer call to
applicable department.
o Assist with advisor queries.
· Outbound Calls:
o Confirmation of funeral insurance policies.
o Verification of client information.
o Ad hoc outbound campaigns.
· General Administration:
o Audit of application forms that have been successfully captured.
o Drafting of emails to communicate with clients and 3rd parties.
· Record Keeping:
o Keeping record of all In- and Outbound calls and the outcome of each call.
Qualification & Experience
· Grade 12 or similar qualification is essential.
· Excellent written and verbal communication skills in English and Afrikaans is essential (must be fluent in Afrikaans).
· Additional Language(s) will be favourable.
Previous Customer Care experience in a Call Centre and Funeral Insurance knowledge will be preferred.
· Experience with MS Office, especially Excel, Word and Outlook are required.
Additional Skills and Behaviour
· Ensure that clients are addressed in a professional, helpful, and friendly manner.
Effective listening skills, patience, and empathy.
· Good time management and attention to detail.
· Be self-motivated, work independently and as part of a team.
· Adhere to deadlines and be able to work under pressure.
· Take accountability for your actions and decisions.
· Problem solving abilities.
·
Should you meet the requirements and are interested in the position offered, please apply with your updated CV, cover letter, contactable references and salary expectation by no later than close of business on Tuesday, 13 May 2025 to recruitment@emeraldlife.co.za.
In compliance with the Protection of Personal Information Act (POPIA), we would like to inform you that personal information provided by applicants will be used solely for the purpose of recruitment and selection processes within Emerald Life Proprietary Limited. By submitting your application, you consent to the collection and processing of your personal information by Emerald Life Proprietary Limited.
Please consider your application unsuccessful should you not have been contacted within 2 days of the closing date.