Description:
Key Accountabilities/ Principal ResponsibilitiesNew Business Development
Ensure business growth and increased profitability in line with strategy and budgets.
Take a proactive approach to identifying new business opportunities.
Nurture and support business development client introductions and proposals.
Attend and present presentations.
Attend and participate in industry events and various forums and groups, keep up with market trends, products, innovation, and technologies
Soft Services Operational Performances
General
Accountable for overall Soft Services operations relating to project delivery performances and ensure that;
all aspects of the required services are being delivered according to customers satisfaction and contract requirements.
there are sufficient trained and vetted staff working at all times to meet customer and contract requirements.
Evaluate, assess and develop plans to drive business values and propose approach to culture, behaviours and relationships.
Attend Management Committee (Manco) meetings and prepare presentations, where required.
Mentor and provide guidance to behavioural competencies, fostering a culture of teamwork and continuous improvement.
Strategy
Work with management to develop and implement agreed strategy and approach.
Report on key focus area linked to strategy.
Reporting
Quarterly Soft Services operations performances scores including SLAs in place and compliant
Reporting on all current and planned processes, timelines, values.
Compliance
Check and sign off SLAs and ensure that;
these are in line with tender and main contract. SLA in place and
compliant according to Quality Management System (QMS) requirements.
Ensure compliance with company agreed Levels of Authority (LOA)
Ensure all aspects of Soft Services operations regulation, policies and procedures, occupational health and safety (OHS)
Financial
Accountable for Soft Services business operations financial Gross Profit and Net Profit outputs.
Sales and Business Development
Report on pipeline opportunities, projects and actions.
Client Relationship Management
Regular client engagement.
Attend quarterly and bi-annual meetings
Product Development
Give guidance and support to Marketing teams to allow them to develop marketing concepts etc.
Risk Management
Create an environment of risk awareness and promote risk reduction for the Company and the Client (internal process, r
08 May 2025;
from:
gumtree.co.za