Where

CLIENT SERVICE CONTROLLER OCEAN EXPORT

Service Solutions Staffing
Cape Town Full-day Full-time

Description:

Milnerton

Our client, an National and ever growing Clearing and Forwarding Company in Milnerton is seeking to employ an experience Client Service Controller - Ocean Export

QUALIFICATIONS & EXPERIENCE

· Minimum qualification of Grade 12, SDS and/ or Freight Forwarding Course or similar will be advantageous

· Minimum of 3 years within a clearing & forwarding environment

· Prior CargoWise experience non negotiable

· Sound knowledge and understanding of Incoterms, Ocean Export tariffs, practices, and processes

· Knowledge of Customs and other Third-Party Governing / Statutory Body clearance procedures

JOB DESCRIPTION/KEY ACCOUNTABILITIES

· Excellent client service and pro active client communication/s re any delays

· Ensure timely dispatch of cargo for clients

· Take timeous action to avoid or mitigate additional cost/s

· Paperless working environment

· Ensure accurate and timely data entry into CW including mandatory milestones, full set of documents and relevant correspondence to be saved to

· eDoc Tab of shipment as per Standard Operating Procedures

· All internal comms re shipments on CW. Task Team, Brokerage, Transport

· Track and trace shipments as required

· Check and follow up all required documentation and detail to enable customs clearance in accordance with relevant laws and legislation

· Ensure that documentation on hand to secure release from Shipping Line / Groupage Agent and any Third Party governing bodies within required time frames

· Follow up to ensure release of required equipment at least of 3 working days prior to vessel's stacks

· Arrange examinations, extended release and inspections of any Customs and Third Party stops / detentions

· Process cargo dues

· Ensure timeous receipt of creditor invoice/s, check that freight and landside costs invoiced as per standard or agreed tariffs

· Post creditor's invoices and request COD/ EFT payment where credit terms not secured

· Responsible for job profit. Complete job costing and ensure billing accurate, complete and as per agreed client rates / estimate

· Ensure billing completed within agreed KPI's

· CW Status Reports minimum of x 3 a week or as per client SOP. If client has elected Smart Sheet, info and changes to be updated daily

· Resolve client, service providers and internal queries professionally and timeously

· Comply with all Standard Operating Procedures

· Arrange Insurance cover where required and process claims

· Undertake all mandatory training as required and participate in appropriate training as and when required

· Take responsibility for being up to date with current policies and procedures and to adhere to these

· To undertake any other ad-hoc operational duties requested by the National Manger Ocean Exports and National Operations Executive

· Maintain effective working relationships with all relevant stakeholders, both internal and external

· Ensure work is up to date and a comprehensive review and handover is completed prior to going on leave

· Ensure client info is kept updated in CW

· Participate in Team meetings and suggest improvements to increase efficiencies

· Contribute to Team goals and achieve your personal individual development plan and goals

Please email cv and package to marlene@servicesolutions.co.za

08 May 2025;   from: careers24.com

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