Description:
Milnerton
Our client, an National and ever growing Clearing and Forwarding Company in Milnerton is seeking to employ an experience Client Service Controller - Ocean Export
QUALIFICATIONS & EXPERIENCE
· Minimum qualification of Grade 12, SDS and/ or Freight Forwarding Course or similar will be advantageous
· Minimum of 3 years within a clearing & forwarding environment
· Prior CargoWise experience non negotiable
· Sound knowledge and understanding of Incoterms, Ocean Export tariffs, practices, and processes
· Knowledge of Customs and other Third-Party Governing / Statutory Body clearance procedures
JOB DESCRIPTION/KEY ACCOUNTABILITIES
· Excellent client service and pro active client communication/s re any delays
· Ensure timely dispatch of cargo for clients
· Take timeous action to avoid or mitigate additional cost/s
· Paperless working environment
· Ensure accurate and timely data entry into CW including mandatory milestones, full set of documents and relevant correspondence to be saved to
· eDoc Tab of shipment as per Standard Operating Procedures
· All internal comms re shipments on CW. Task Team, Brokerage, Transport
· Track and trace shipments as required
· Check and follow up all required documentation and detail to enable customs clearance in accordance with relevant laws and legislation
· Ensure that documentation on hand to secure release from Shipping Line / Groupage Agent and any Third Party governing bodies within required time frames
· Follow up to ensure release of required equipment at least of 3 working days prior to vessel's stacks
· Arrange examinations, extended release and inspections of any Customs and Third Party stops / detentions
· Process cargo dues
· Ensure timeous receipt of creditor invoice/s, check that freight and landside costs invoiced as per standard or agreed tariffs
· Post creditor's invoices and request COD/ EFT payment where credit terms not secured
· Responsible for job profit. Complete job costing and ensure billing accurate, complete and as per agreed client rates / estimate
· Ensure billing completed within agreed KPI's
· CW Status Reports minimum of x 3 a week or as per client SOP. If client has elected Smart Sheet, info and changes to be updated daily
· Resolve client, service providers and internal queries professionally and timeously
· Comply with all Standard Operating Procedures
· Arrange Insurance cover where required and process claims
· Undertake all mandatory training as required and participate in appropriate training as and when required
· Take responsibility for being up to date with current policies and procedures and to adhere to these
· To undertake any other ad-hoc operational duties requested by the National Manger Ocean Exports and National Operations Executive
· Maintain effective working relationships with all relevant stakeholders, both internal and external
· Ensure work is up to date and a comprehensive review and handover is completed prior to going on leave
· Ensure client info is kept updated in CW
· Participate in Team meetings and suggest improvements to increase efficiencies
· Contribute to Team goals and achieve your personal individual development plan and goals
Please email cv and package to marlene@servicesolutions.co.za