CLIENT SERVICE CONTROLLER OCEAN EXPORT

Description:

Milnerton Our client, an National and ever growing Clearing and Forwarding Company in Milnerton is seeking to employ an experience Client Service Controller - Ocean Export QUALIFICATIONS & EXPERIENCE • Minimum qualification of Grade 12, SDS and/ or Freight Forwarding Course or similar will be advantageous • Minimum of 3 years within a clearing & forwarding environment • Prior CargoWise experience non negotiable • Sound knowledge and understanding of Incoterms, Ocean Export tariffs, practices, and processes • Knowledge of Customs and other Third-Party Governing / Statutory Body clearance procedures JOB DESCRIPTION/KEY ACCOUNTABILITIES • Excellent client service and pro active client communication/s re any delays • Ensure timely dispatch of cargo for clients • Take timeous action to avoid or mitigate additional cost/s • Paperless working environment • Ensure accurate and timely data entry into CW including mandatory milestones, full set of documents and relevant correspondence to be saved to • eDoc Tab of shipment as per Standard Operating Procedures • All internal comms re shipments on CW. Task Team, Brokerage, Transport • Track and trace shipments as required • Check and follow up all required documentation and detail to enable customs clearance in accordance with relevant laws and legislation • Ensure that documentation on hand to secure release from Shipping Line / Groupage Agent and any Third Party governing bodies within required time frames • Follow up to ensure release of required equipment at least of 3 working days prior to vessel's stacks • Arrange examinations, extended release and inspections of any Customs and Third Party stops / detentions • Process cargo dues • Ensure timeous receipt of creditor invoice/s, check that freight and landside costs invoiced as per standard or agreed tariffs • Post creditor's invoices and request COD/ EFT payment where credit terms not secured • Responsible for job profit. Complete job costing and ensure billing accurate, complete and as per agreed client rates / estimate • Ensure billing completed within agreed KPI's • CW Status Reports minimum of x 3 a week or as per client SOP. If client has elected Smart Sheet, info and changes to be updated daily • Resolve client, service providers and internal queries professionally and timeously • Comply with all Standard Operating Procedures • Arrange Insurance cover where required and process claims • Undertake all mandatory training as required and participate in appropriate training as and when required • Take responsibility for being up to date with current policies and procedures and to adhere to these • To undertake any other ad-hoc operational duties requested by the National Manger Ocean Exports and National Operations Executive • Maintain effective working relationships with all relevant stakeholders, both internal and external • Ensure work is up to date and a comprehensive review and handover is completed prior to going on leave • Ensure client info is kept updated in CW • Participate in Team meetings and suggest improvements to increase efficiencies • Contribute to Team goals and achieve your personal individual development plan and goals Please email cv and package to marlene@servicesolutions.co.za


Consultant Name: Marlene Smith