IT Service Desk - Project Management NQF 5 Learnership ONLY PERSONS WITH A DISABILITY TO APPLY

Description:

• Relevant IT qualification (A+, N+, MCITP or equivalent)
• Microsoft Office Specialist (MOS) certification
• Microsoft Azure Fundamentals (AZ-900) certification (preferable)
• 18 - 34

• Working as part of the wider team, ensuring attention is paid to achieving the team KPIs by answering calls and resolving tickets;
• Logging and updating all queries within the ticket logging system for tracking and audit purposes, in line with set procedures;
• Facilitate repairs of faulty equipment;
• Set up IT equipment required for boardroom meetings, video conferences and external client meetings where required;
• Maintain compliance with IT policies and procedures;
• Ensure that all incidents that are logged and or escalated are driven to timeous resolution within SLA guidelines;
• Managing, owning and being responsible for all IT first/second line support issues for customers;
• Referring issues that cannot be resolved immediately to appropriate members of the third line support teams.
• Receive and verify IT equipment as per specification, quantities and amount on purchase order.
• Arrange for equipment to be placed in the IT storeroom.
• Capturing correct hardware serial number, full item description, location and final destination on the hardware management system.
• Log a service desk ticket before issuing any stock.
• Update and /or create standard operating procedure where applicable in the IT Stock management area.
• Check IT equipment stock levels regularly and compare against asset register at least once a month.
• Provide a monthly report to including stock levels, exceptions, asset count detail.
• Report in writing equipment that has defects to management.
• Complete the register whenever stock is added to the IT storeroom or removed from it.
• Manage, control and record all movement (in/out) of IT equipment to the stakeholders.
• Actively involvement in IT stock management process, procedure and administration IT Service delivery.
• Capturing, maintaining data and voice master register.
• Load minutes, data on service provider portal.
• Assist with reporting stolen devices.

Requirements:

• Relevant IT qualification (A+, N+, MCITP or equivalent)
• Microsoft Office Specialist (MOS) certification
• Microsoft Azure Fundamentals (AZ-900) certification (preferable)
• 18 - 34

• Working as part of the wider team, ensuring attention is paid to achieving the team KPIs by answering calls and resolving tickets;
• Logging and updating all queries within the ticket logging system for tracking and audit purposes, in line with set procedures;
• Facilitate repairs of faulty equipment;
• Set up IT equipment required for boardroom meetings, video conferences and external client meetings where required;
• Maintain compliance with IT policies and procedures;
• Ensure that all incidents that are logged and or escalated are driven to timeous resolution within SLA guidelines;
• Managing, owning and being responsible for all IT first/second line support issues for customers;
• Referring issues that cannot be resolved immediately to appropriate members of the third line support teams.
• Receive and verify IT equipment as per specification, quantities and amount on purchase order.
• Arrange for equipment to be placed in the IT storeroom.
• Capturing correct hardware serial number, full item description, location and final destination on the hardware management system.
• Log a service desk ticket before issuing any stock.
• Update and /or create standard operating procedure where applicable in the IT Stock management area.
• Check IT equipment stock levels regularly and compare against asset register at least once a month.
• Provide a monthly report to including stock levels, exceptions, asset count detail.
• Report in writing equipment that has defects to management.
• Complete the register whenever stock is added to the IT storeroom or removed from it.
• Manage, control and record all movement (in/out) of IT equipment to the stakeholders.
• Actively involvement in IT stock management process, procedure and administration IT Service delivery.
• Capturing, maintaining data and voice master register.
• Load minutes, data on service provider portal.
• Assist with reporting stolen devices.

ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED