Description:
Job Specifics
Are you a customer-focused professional with a passion for IT support and a flair for resolving technical challenges? We are looking for a Software Support Consultant to join our client and provide accounting support services to clients in the legal sector.
About the Client:
This organization specializes in delivering innovative software solutions designed to streamline business operations within professional industries. With a focus on simplifying complex workflows, they provide tools that empower businesses to manage their financial, operational, and client-facing processes efficiently.
Key Responsibilities
Skills and Competencies Technical and Knowledge Requirements:
Proven experience supporting software packages, preferably in IT support or a call centre. Basic understanding of troubleshooting and problem-resolution methodologies. Exposure to network environments to identify server and PC-related issues. Knowledge of bookkeeping processes within a legal practice is advantageous.Soft Skills and Attributes:
Excellent written and verbal communication skills. Analytical and technology-driven with strong multitasking abilities. Friendly, proactive, and self-motivated with a focus on customer satisfaction. Effective self-management and time management skills.Qualifications and Experience Education:
Matric (essential); tertiary qualification in IT is desirable.Experience:
Minimum 3 years in IT support, with exposure to bookkeeping/accounting/finance. Familiarity with legal business processes and software such as Winlaw or Practice Manager Accounts.