Customer Service Administrator/Sales Administrator

Description:

Our client is looking for a reliable and detail-oriented Customer Service Administrator to join their team based in Parow Ind. This is a great opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and understands the value of exceptional customer service.The Role:You’ll be supporting the customer service function by managing daily sales order administration, handling customer and agent queries, and ensuring efficient delivery processes. You'll also liaise with internal departments to keep everything running smoothly, assist with reporting, and support the team leader as needed. Key Responsibilities:

• Administer daily sales orders to ensure accurate invoicing and on-time delivery (SYSPRO)
• Manage import-related admin including costings and goods movement
• Handle customer and agent queries via phone and email with professional, timely responses
• Resolve customer concerns proactively and diplomatically
• Maintain accurate records and meet admin deadlines
• Build strong working relationships with customers, agents, and internal departments (credit control, warehouse, returns)
• Assist with general reporting and ad hoc admin support

Requirements:

• Matric (or equivalent)
• 2–3 years’ experience in customer service or sales administration
• Proficiency in MS Office (especially Excel) AND Syspro
• Excellent verbal and written communication skills
• Strong attention to detail, time management, and interpersonal skills
• Ability to adapt well to change and work collaboratively

Requirements:

• Administer daily sales orders to ensure accurate invoicing and on-time delivery (SYSPRO)
• Manage import-related admin including costings and goods movement
• Handle customer and agent queries via phone and email with professional, timely responses
• Resolve customer concerns proactively and diplomatically
• Maintain accurate records and meet admin deadlines
• Build strong working relationships with customers, agents, and internal departments (credit control, warehouse, returns)
• Assist with general reporting and ad hoc admin support

• Matric (or equivalent)
• 2–3 years’ experience in customer service or sales administration
• Proficiency in MS Office (especially Excel) AND Syspro
• Excellent verbal and written communication skills
• Strong attention to detail, time management, and interpersonal skills
• Ability to adapt well to change and work collaboratively