Key Accounts Customer Service Representative

Description:

Is your forte spending time in front of your clients, leading operations and strengthening existing relationships? Our National client, a leader in their quality products and service in the food and beverage industry, requires a “customer first ethos” attitude to manage their Cape Town region of customers. If you have 3 – 5 years sales repping experience and customer management skills this will be a fun, passionate and supportive environment to work in. REQUIREMENTS

• Matric, Tertiary qualification in business management– Advantageous
• 3 - 5 years’ experience in key account management development
• Knowledge of the food and beverage industry, or the coffee sector will be advantageous
• Experience in improving customer service operations
• People first ethos
• Strategic long-term thinker
• Ability to work under pressure and strong resilience
• Exceptional communication skills both written and verbal
• Ability to lead and influence a team
• Client centered, committed, professional
• Passion, fun, supportive
• Valid drivers license and own reliable transport

DUTIES

• Ensure superior service standards are maintained and met
• Continuous engagement, upliftment and education of the team
• Build and maintain client relationships, continuous feedback and improvements to clients
• Plan and implement new installations
• Client promotion and event co-ordination
• Formulate and execute growth plans, penetration of new markets and expanding existing business
• Develop area specific sales pitch
• Continuous market research and trend analysis
• Prepare and present sales reports and forecasts, comparative to agreed targets
• Implement procedures and controls to ensure all aspects of the daily operations run smoothly
• Accurate management of stock, invoicing and deliveries
• Ensure training and audits are being completed to the desired standards and development of the team and technical callouts

Salary: R negotiable dependent on experience

Join us on SOCIAL MEDIA or visit our WEBSITE for more information. See links below.

Follow us on Facebook

Follow us on LinkedIn

Visit our website

Requirements:

REQUIREMENTS

• Matric, Tertiary qualification in business management– Advantageous
• 3 - 5 years’ experience in key account management development
• Knowledge of the food and beverage industry, or the coffee sector will be advantageous
• Experience in improving customer service operations
• People first ethos
• Strategic long-term thinker
• Ability to work under pressure and strong resilience
• Exceptional communication skills both written and verbal
• Ability to lead and influence a team
• Client centered, committed, professional
• Passion, fun, supportive
• Valid drivers license and own reliable transport

DUTIES

• Ensure superior service standards are maintained and met
• Continuous engagement, upliftment and education of the team
• Build and maintain client relationships, continuous feedback and improvements to clients
• Plan and implement new installations
• Client promotion and event co-ordination
• Formulate and execute growth plans, penetration of new markets and expanding existing business
• Develop area specific sales pitch
• Continuous market research and trend analysis
• Prepare and present sales reports and forecasts, comparative to agreed targets
• Implement procedures and controls to ensure all aspects of the daily operations run smoothly
• Accurate management of stock, invoicing and deliveries
• Ensure training and audits are being completed to the desired standards and development of the team and technical callouts

Salary: R negotiable dependent on experience

Join us on SOCIAL MEDIA or visit our WEBSITE for more information. See links below.

Follow us on Facebook

Follow us on LinkedIn

Visit our website REQUIREMENTS

• Matric, Tertiary qualification in business management– Advantageous
• 3 - 5 years’ experience in key account management development
• Knowledge of the food and beverage industry, or the coffee sector will be advantageous
• Experience in improving customer service operations
• People first ethos
• Strategic long-term thinker
• Ability to work under pressure and strong resilience
• Exceptional communication skills both written and verbal
• Ability to lead and influence a team
• Client centered, committed, professional
• Passion, fun, supportive
• Valid drivers license and own reliable transport

DUTIES

• Ensure superior service standards are maintained and met
• Continuous engagement, upliftment and education of the team
• Build and maintain client relationships, continuous feedback and improvements to clients
• Plan and implement new installations
• Client promotion and event co-ordination
• Formulate and execute growth plans, penetration of new markets and expanding existing business
• Develop area specific sales pitch
• Continuous market research and trend analysis
• Prepare and present sales reports and forecasts, comparative to agreed targets
• Implement procedures and controls to ensure all aspects of the daily operations run smoothly
• Accurate management of stock, invoicing and deliveries
• Ensure training and audits are being completed to the desired standards and development of the team and technical callouts

Salary: R negotiable dependent on experience

Join us on SOCIAL MEDIA or visit our WEBSITE for more information. See links below.

Follow us on Facebook

Follow us on LinkedIn

Visit our website

• Matric, Tertiary qualification in business management– Advantageous
• 3 - 5 years’ experience in key account management development
• Knowledge of the food and beverage industry, or the coffee sector will be advantageous
• Experience in improving customer service operations
• People first ethos
• Strategic long-term thinker
• Ability to work under pressure and strong resilience
• Exceptional communication skills both written and verbal
• Ability to lead and influence a team
• Client centered, committed, professional
• Passion, fun, supportive
• Valid drivers license and own reliable transport

• Ensure superior service standards are maintained and met
• Continuous engagement, upliftment and education of the team
• Build and maintain client relationships, continuous feedback and improvements to clients
• Plan and implement new installations
• Client promotion and event co-ordination
• Formulate and execute growth plans, penetration of new markets and expanding existing business
• Develop area specific sales pitch
• Continuous market research and trend analysis
• Prepare and present sales reports and forecasts, comparative to agreed targets
• Implement procedures and controls to ensure all aspects of the daily operations run smoothly
• Accurate management of stock, invoicing and deliveries
• Ensure training and audits are being completed to the desired standards and development of the team and technical callouts