Broker Claims Administrator

Description:

Our client in the short-term insurance industry is looking for a Broker Claims Administrator based in Kloof - KZN

Purpose of the job
• To engage with external customers’ brokers and suppliers with regard to tracking and processing of insurance claims and other related administration, in accordance with policy wording rules compliance modelling.

Qualifications and Experience – not negotiable
• Matric/Grade 12
• Minimum of 120 FAIS credits or a NQF 5 qualification in Short Term Insurance
• Minimum of 3 years’ Short-term (domestic and commercial lines) claims experience is essential

Qualifications and Experience - advantageous
• RE5

Knowledge, Skills and Behavioural attributes/ Requirement:
• Proficient in industry-standard insurance policies.
• Strong independent work ethic with accountability to meet KPI targets.
• Be able to work efficiently and accurately to meet deadlines.
• Good command in English with excellent communication skills, verbal and written.
• Computer literate and proficient in Microsoft Excel
• High attention to detail.
• Able to work under pressure.
• Have effective time management skills and be able to work independently.
• Able to remain focused and think logically in pressurised situations.
• Have strong reporting skills.
• People-oriented.

What key performance areas require
Primary Responsibilities:
• Assessing short-term claims received
• Appointment of assessors/loss adjusters
• Authorisation of claims
• Maintaining a good working relationship with all the external service providers
• Panel beater authorisations for approved motor claims
• Attending to emails, incoming calls, broker queries, etc
• Preparation of repudiation and/or no cover letters for sign off
• Attend to the speedy claims payments
• Closing of claims on all the systems
• Updating all the relevant and required registers such as salvage, repudiation, TCF, etc
• Ad Hoc administration as required
• Liaising with other internal company departments, such as underwriting and finance

Please attach cv, qualifications (including Matric Certificate) id & driver's license